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ServiceNow Otto for HR Service Delivery (HRSD)

by Service-now.com

Accelerate HR productivity with generative AI experiences

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0 installs 0 reviews v13.4.1 Scoped Application Free-ish (consumes 2 tables) 2 tables

Install Trend

First tracked: 2024-10-30 Latest: 2026-09-09 (0 installs)

View Install Data

Date	Install Count	Change
2026-09-09	0	-
134 days of no change
2026-04-27	292	-292
12 days of no change
2026-04-14	295	-3
2026-04-13	296	-1
2026-04-12	297	-1
3 days of no change
2026-04-08	301	-4
2026-04-07	304	-3
2026-04-06	305	-1
2026-04-05	306	-1
9 days of no change
2026-03-26	307	-1
54 days of no change
2026-01-30	308	-1
6 days of no change
2026-01-23	309	-1
51 days of no change
2025-12-02	308	+1
2025-12-01	306	+2
6 days of no change
2025-11-24	304	+2
4 days of no change
2025-11-19	303	+1
5 days of no change
2025-11-13	302	+1
2025-11-12	300	+2
2025-11-11	299	+1
1 days of no change
2025-11-09	297	+2
3 days of no change
2025-11-05	294	+3
2025-11-04	293	+1
2025-11-03	291	+2
4 days of no change
2025-10-29	290	+1
2025-10-28	289	+1
2025-10-27	288	+1
2025-10-26	286	+2
2025-10-25	284	+2
1 days of no change
2025-10-23	283	+1
2025-10-22	282	+1
1 days of no change
2025-10-20	278	+4
2025-10-19	276	+2
2025-10-18	273	+3
2025-10-17	272	+1
2025-10-16	269	+3
2025-10-15	267	+2
2025-10-14	263	+4
2025-10-13	260	+3
2025-10-12	259	+1
2 days of no change
2025-10-09	257	+2
2025-10-08	253	+4
2025-10-07	252	+1
2025-10-06	248	+4
1 days of no change
2025-10-04	247	+1
1 days of no change
2025-10-02	245	+2
2025-10-01	243	+2
2025-09-30	242	+1
2025-09-29	240	+2
2 days of no change
2025-09-26	238	+2
1 days of no change
2025-09-24	237	+1
1 days of no change
2025-09-22	236	+1
2025-09-21	234	+2
2025-09-20	233	+1
2025-09-19	231	+2
2025-09-18	228	+3
1 days of no change
2025-09-16	227	+1
2025-09-15	226	+1
3 days of no change
2025-09-11	225	+1
1 days of no change
2025-09-09	223	+2
2025-09-08	222	+1
2025-09-07	221	+1
2 days of no change
2025-09-04	220	+1
2025-09-03	218	+2
1 days of no change
2025-09-01	217	+1
6 days of no change
2025-08-25	216	+1
2025-08-24	215	+1
7 days of no change
2025-08-16	214	+1
2 days of no change
2025-08-13	213	+1
7 days of no change
2025-08-05	212	+1
2025-08-04	210	+2
3 days of no change
2025-07-31	208	+2
2025-07-30	206	+2
1 days of no change
2025-07-28	205	+1
2 days of no change
2025-07-25	204	+1
1 days of no change
2025-07-23	202	+2
2025-07-22	200	+2
2025-07-21	198	+2
2 days of no change
2025-07-18	197	+1
2025-07-17	196	+1
2025-07-16	195	+1
2025-07-15	193	+2
1 days of no change
2025-07-13	192	+1
2 days of no change
2025-07-10	191	+1
2025-07-09	190	+1
2 days of no change
2025-07-06	188	+2
3 days of no change
2025-07-02	186	+2
2025-07-01	183	+3
2025-06-30	181	+2
2 days of no change
2025-06-27	180	+1
3 days of no change
2025-06-23	179	+1
4 days of no change
2025-06-18	178	+1
2 days of no change
2025-06-15	176	+2
18 days of no change
2025-05-27	175	+1
2025-05-26	174	+1
3 days of no change
2025-05-22	172	+2
2 days of no change
2025-05-19	171	+1
9 days of no change
2025-05-09	170	+1
2025-05-08	167	+3
1 days of no change
2025-05-06	166	+1
2025-05-05	162	+4
2025-05-04	155	+7
2025-05-03	154	+1
2025-05-02	151	+3
2025-05-01	143	+8
2025-04-30	138	+5
2025-04-29	132	+6
2025-04-28	130	+2
1 days of no change
2025-04-26	129	+1
2025-04-25	128	+1
1 days of no change
2025-04-23	127	+1
1 days of no change
2025-04-21	125	+2
1 days of no change
2025-04-19	124	+1
2025-04-18	123	+1
2025-04-17	121	+2
2025-04-16	118	+3
1 days of no change
2025-04-14	117	+1
2025-04-13	116	+1
5 days of no change
2025-04-07	113	+3
2025-04-06	111	+2
2025-04-05	110	+1
2025-04-04	109	+1
1 days of no change
2025-04-02	103	+6
1 days of no change
2025-03-31	100	+3
3 days of no change
2025-03-27	98	+2
2025-03-26	97	+1
7 days of no change
2025-03-18	94	+3
2025-03-17	93	+1
3 days of no change
2025-03-13	92	+1
2025-03-12	91	+1
1 days of no change
2025-03-10	90	+1
3 days of no change
2025-03-06	89	+1
2025-03-05	88	+1
4 days of no change
2025-02-28	87	+1
3 days of no change
2025-02-24	86	+1
12 days of no change
2025-02-11	85	+1
1 days of no change
2025-02-09	84	+1
3 days of no change
2025-02-05	83	+1
9 days of no change
2025-01-26	82	+1
8 days of no change
2025-01-17	80	+2
6 days of no change
2025-01-10	78	+2
7 days of no change
2025-01-02	70	+8
63 days of no change
2024-10-30	52	+18

About

Now Assist for HRSD enables generative AI capabilities for Case and Knowledge Management to boost agent productivity and deliver faster case resolution for employees.

Key Features

Allow HR agents to:

- Instantly view the summary of a case topic, action items, and resolution offered

- Generate and record readable resolution notes when they close cases

- Summarize chats during handoffs and wrap-up, and generate short descriptions of the chat

- Leverage generative AI to enable agents to quickly draft knowledge articles that are ready to be published after review

Allow employees or admins to:

- Get direct and actionable responses on customer-specific content using generative AI in search

- Enhance self-service using the new LLM powered Virtual Agent experience with a simplified set-up experience

- Get redirected to a human representative for requests on sensitive topics such as harassment or misconduct

Version History (14)

v13.4.1 2026-08-07 19:30:12

Now Assist introduced AI on the platform. As that experience has evolved, there's a new name for the experience. ServiceNow Otto is the conversatio...

v13.3.2 2026-07-09 17:08:00

Changed Skills have been migrated to use 3P models by default.

v13.2.3 2026-06-16 16:13:31

Consistent model support and on prem support Security guardrails and Defect fixes related to content and metrics Gen AI Trace logs improvement

v13.1.5 2026-05-05 14:43:23

No functional changes.

v13.1.3 2026-04-09 14:40:00

New  AI Native SKU framework to streamline entitlement tracking and improve visibility Case Summary now includes citations to identify the...

v13.0.4 2026-03-12 15:35:34

New: ER interview summariser skill: This skill summarises an interview record in an Employee Relations case Recommend catalog or order guide item...

v12.0.7 2025-12-11 11:57:27

New / enhancements- The case summarization skill is enabled for the attachment summaries - The resolution notes skill is enabled with NACM for the ...

v11.0.7 2025-10-16 14:51:38

Fixed Minor fixes This release is mainly meant to reference the new platform Now Assist October release.

v11.0.2 2025-09-10 12:08:56

Fixed : Minor defects

v10.0.2 2025-07-31 16:35:14

New  Added Sentiment analysis functionality for HR cases Now Assist skills support Google Gemini and AWS Claude, in addition to NowLLM and A...

+ 4 more versions

Support

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ID: 4ef14100ed77ad10f87708578db3dea8 · Published: Aug 2026 · Updated: Sep 09, 2026