The ServiceNow ITOM infrastructure Services Workspace provides platform owners and IT Operations teams with a single, unified interface to manage and monitor MID Servers, Agent Client Collectors, and related components. It streamlines initial setup, assists with configuration, and grants visibility into these deployments. This workspace helps admins reduce downtime and lower operational overhead, so that critical services like Discovery, Integration Hub, Service Mapping, and Orchestration stay up and running. Enhanced with Now Assist for ITOM to provide advanced AI-driven troubleshooting and remediation. 

A workspace that simplifies the operational management, monitoring, and troubleshooting of ITOM infrastructure components such as MID Servers and ACC agents.

- Centralized Dashboard: Single-pane view for all MID Servers and ACC resources, showing status, health, and utilization. 
- End-to-End Visibility: Tracks dependencies between MID Servers, probes, patterns, and automation workflows. 
- Streamlined Deployment: Onboarding pages remove manual steps and provide guidance during initial setup. 
- Health & Performance Monitoring: Real-time metrics, alerts, and performance trends for MID Servers and automation content. 
- Agentic AI experience: AI Agent guided troubleshooting and remediation. 
- Bulk Operations & Orchestration: Mass updates, configuration changes, or approvals for MID Servers and ACC assets.