Voice Controls Simulator Tool

Enhance the CCaaS partner experience by simulating and testing voice control workflows in the CSM Configurable Workspace.

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0 installs 0 reviews v1.6.3 Scoped Application Free

Developer Instance Sub-Production

Install Trend

First tracked: 2025-12-12 Latest: 2026-09-09 (0 installs)

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Date	Install Count	Change
2026-09-09	0	-

About

The **Voice Controls Simulator** tool enables CCaaS partners and customers to simulate and test voice control workflows in the **CSM Configurable Workspace** , without requiring a live telephony connection.

Key Features

The Voice Controls Simulator tool offers several key features to simulate and test voice control UI flows within the CSM Configurable Workspace. These features can be summarized as follows:

- Launch and Configure
- Launch UI page using the "Launch Test Tool" button
- Configure the phone directory in the Idle State Config page

- Call Simulation and Controls
- Create an Outbound interaction using the "Dial" button
- Simulate an Active call context with call controls

- Transfer Flows and Participant Management
- Initiate transfer flows using the "Consult" and "Blind" options
- Edit and remove transfer list items
- Requires participant entry to enable the "Submit" button

- User Experience and Plugin Details
- Displays a "Getting Started" information pop-up
- Clear context and reset the UI on refresh or logout
- Show a warning on Test Tool tab closure
- Support Workspace configuration via a provider application property
- Package the Plugin with specified metadata
- Migrate artifacts from the ICC plugin

Version History (8)

v1.6.3 2026-08-07 19:24:51

Fixed: Fixed tab focus, keyboard focus management, and dialog-related navigation issues Fixed accessibility issues across interactive components C...

v1.6.0 2026-07-09 17:19:45

Fixed: The following issues have been resolved in this release: Accessibility improvements for More Actions menu definition to improve accessibili...

v1.5.0 2026-06-16 16:22:41

Fixed: The following ARIA-label attribute accessibility fixes were made: Close button Toggle buttons for Queue, Agent, External, and Transfer tab...

v1.4.1 2026-05-05 14:47:11

Plugin available for the current bundle for Interaction Controls Component (ICC).

v1.3.0 2026-04-09 14:54:07

New in this Release: None - Inclusion for packaging Interaction Controls Component only.

v1.2.0 2026-03-12 17:06:33

New in this Release: The Voice Controls Simulator Tool supports the transfer list when the application is zoomed up to 400%. The Voice Controls Si...

v1.1.2 2026-08-07 19:24:35

Fixed Restored agent status payload functionality in Now Voice for Customer Service.

v1.1.0 2025-12-11 14:14:16

New in this release: Launch the Voice Controls Simulator tool to simulate and test voice control UI flows within the CSM Configurable Workspace. S...

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ID: 9fcb568bff1322102d0cffffffffffff · Published: Aug 2026 · Updated: Sep 09, 2026