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Customer Request for Quote

Customer Request for Quote

by Service-now.com

Submit an RFQ before placing an order and view corresponding quotes.

0 installs 0 reviews v1.5.1 Scoped Application Free
Developer Instance Sub-Production

Install Trend

First tracked: 2025-12-12 Latest: 2026-09-09 (0 installs)
View Install Data
Date Install Count Change
2026-09-09 0 -

About

Enables business-to-business (B2B) customers to submit a request for quote (RFQ) directly from the Business Portal for products requiring pricing inquiries. This app improves customer autonomy, shortens the sales cycle, and enhances operational efficiency by reducing manual intervention. Sales teams review RFQs, generate quotes, and make them available for customers to view in the portal.

Key Features

- Submit RFQ requests for specific products directly from the Business Portal.
- Optionally include budget details and cumulative target prices for each top-level product offering for better negotiation.
- Enable sales agents to review RFQs in the CSM/FSM Configurable Workspace and convert them into quotes based on an offline agreement with the customer. 
- Track RFQs and monitor status directly in the Business Portal for complete visibility.
- View quote details tied to each RFQ, including quote number and associated records, through a dedicated menu option.
- Access quotes instantly once RFQs are completed, ensuring faster decision-making.
- Collaborate with sales agents via the Activity tab to review comments and updates.

Version History (4)
v1.5.1 2026-08-07 19:25:15
Changed: Maintenance release. Contains internal code updates with no impact to existing functionality or user-facing behavior.
v1.3.0 2026-08-07 19:05:29
Changed: Maintenance release. Contains internal code updates with no impact to existing functionality or user-facing behavior.
v1.0.1 2026-03-12 17:21:06
Fixed:  Names of all activities are displayed in the left navigation when the playbook experience is launched. Multiple boarder lines are no ...
v1.0.0 2025-12-11 14:35:22
Initial Release Enable B2B customers to submit RFQ requests from the cart instead of proceeding directly to checkout when pricing inquiries are ne...
ID: 11198fdbff3aa610d6e6ffffffffffdb · Published: Aug 2026 · Updated: Sep 09, 2026