AI Admin Center (formerly Now Assist Center) is an AI-enablement workspace that helps customers accelerate and maximize adoption of AI throughout the ServiceNow platform. It acts as a centralized hub for AI administration, solution design, and deployment consolidating the tools, guidance, and insights AI administrators and practitioners need into a single, unified experience on their instance.

- Provides a single workspace for AI administrators to activate, configure, and manage generative AI skills and agentic AI capabilities across ITSM, CSM, HR, and other ServiceNow domains.
- Delivers a conversational administration experience that enables AI administrators to configure AI settings, manage guardrail controls, and deploy AI solutions through a natural language interface, including direct navigation from chat to configuration pages without switching consoles.
- Surfaces personalized, instance-specific recommendations (CTAs) that guide admins toward high-value AI setup actions based on their unique instance state.
- Provides embedded analytics visible directly from the home page, enabling administrators to observe usage and adoption of recently activated AI solutions.
- Identifies automation opportunities by analyzing incident and case data to recommend where AI agents can drive the most impact, with a direct path to implementation and ROI surfaced per opportunity.
- Enables discovery, prioritization, and generation of AI agents directly from surfaced automation opportunities with human-in-the-loop review before any deployment.
- Delivers in-context, AI-assisted help for AI administrators, drawing on ServiceNow documentation and training resources to answer questions at the point of need.
- Provides centralized access to all relevant AI applications and settings, reducing the navigation complexity of the current multi-console experience.
- Includes a guided onboarding experience to orient new administrators and accelerate time to first AI solution deployed in production.
- Surfaces a comprehensive AI asset inventory, providing administrators with a single view of all agents, skills, agentic workflows, topics, knowledge graphs, and other AI assets across their instance, including active/inactive status for each asset type.
- Provides an AI Readiness Assessment capability that enables organizations to validate AI readiness, execute assessments on demand or on a schedule, view historical results, and interact with the assessment process conversationally.