The Aisera AI Agent Live Escalation Integration enables seamless handoff from Aisera AI Agent conversations to ServiceNow Live Agent Chat. When users require additional support beyond AI Agent capabilities, they can escalate directly to live agents within the NOW Platform, ensuring continuity and efficient issue resolution.

**Benefits** :

- Seamless escalation from AI to human agents with full conversation context
- Improved customer experience through intelligent routing and reduced wait times
- Increased first-contact resolution rates by combining AI efficiency with human expertise
- Enhanced agent productivity with access to complete AI conversation history
- Reduced customer frustration by eliminating the need to repeat information
- Real-time visibility into escalation patterns and AI Agent performance
- Works within existing ServiceNow Live Agent Chat workflows

_Application_ enables seamless integration between the **Aisera Bot** and **ServiceNow Live Agent** , ensuring smooth transitions both ways:

- Users can escalate from Aisera Bot to a Live Agent within ServiceNow.

- Once the live conversation session is successfully completed, the interaction can return back to the Aisera Bot.

**Key Features in this Release:**

1. **Typing Indicator**

2. **File Attachments**