Identity Bridge Service Catalog
Simplifying Access Governance through Secure Identity Management
Install Trend
View Install Data
| Date | Install Count | Change |
|---|---|---|
| 2026-09-09 | 0 | - |
About
The **IdentityBridge ServiceNow Catalog Application** provides a unified self-service portal for requesting, approving, and managing access across multiple applications. It enables customers to request new access, modify access, or revoke access for themselves or on behalf of others.
Access is provisioned in the form of **roles, entitlements, and access buckets** and can be granted for a defined time period. Multiple approval workflows ensure that requests are validated by the appropriate stakeholders (manager, application owner, or information security) depending on the risk level.
The app integrates with the **IdentityBridge engine** through scheduled synchronization to keep applications, roles, and entitlements current.
Key Features
1. Multi-Level Approval Workflows
- **Application Owner Approval Flow** – Business-owner sign-off for application-specific access.
- **Manager Approval Flow** – Supervisory validation of user requests.
- **Combined Manager + Application Owner Flow** – Dual validation for higher-risk requests.
- **No-Approval Flow** – Direct provisioning for low-risk, pre-approved access.
2. Real-Time Dashboard & Monitoring
- **Connected Application Status Dashboard** – Track connectivity and health of integrated applications.
- **Resource Status Dashboard** – Visualize request statistics, trends, and volumes.
- **Scheduled Job Status Dashboard** – Monitor synchronization/import job execution.
- **RITM Tracker Widget** – End-to-end visibility into the request lifecycle.
3. Configuration Management
- **API Configuration Interface** – Manage IdentityBridge connection details.
- **Application Configuration** – Assign approval flows and define provisioning behavior.
- **Identity Process Configuration** – Map standard identity lifecycle actions.
- **Application Attribute Mapping** – Ensure SCIM-compliant integration and attribute alignment.
4. Automated Data Synchronization
- **Scheduled Imports** – Pull applications, roles, entitlements, and access buckets from IdentityBridge.
- **Dynamic Catalog Updates** – Automatically refresh catalog items to reflect the latest access options.
- **Job Execution Logging** – Comprehensive logging with error handling for audit and troubleshooting.