Five9 Unified Routing
by Five9
Intelligent routing for faster, smarter connections to deliver seamless customer service
Install Trend
View Install Data
| Date | Install Count | Change |
|---|---|---|
| 2026-09-09 | 0 | - |
| 134 days of no change | ||
| 2026-04-27 | 1 | -1 |
| 145 days of no change | ||
| 2025-12-02 | 0 | +1 |
About
Empowers enterprises to balance control and agility with Five9’s intelligent automated routing engine to route ServiceNow digital channels and cases, alongside Five9 channels. Customers are quickly connected to the right expert by tailored routing rules to match their business needs. This speeds up resolution, reduces wait times, and delivers a seamless, personalized experience across channels.
Key Features
- **Flexible, Localized Routing** : Optimizes routing strategies to ensure customers are connected to the right expert faster, without waiting on IT.
- **Maximize Operational Efficiency** : Matches cases to the best agent based on skills, workload, and history, resolving issues quicker and improving customer satisfaction.
- **Consistent Multi-Channel Experience** : Delivers a unified routing strategy across voice, chat, and email to ensure customers get the same smooth experience across channels.
- **Actionable Insights & Analytics** : Track performance in real time to identify opportunities, optimize routing, and drive better outcomes for both agents and customers.