**SOTI ONE integration with ServiceNow**  streamlines mobile device management and support by unifying your assets in a single pane of glass and seamlessly integrate powerful diagnostic and troubleshooting capabilities of SOTI XSight into the ServiceNow. It eliminates the need for manual navigation between platforms, providing a centralized view of device information directly within ServiceNow. From reducing ticket resolution time to improving help-desk efficiency, this integration enhances customer satisfaction and maximizes the value of both platforms.

o    **Synchronized Asset Management:**  Streamline enterprise mobility management and support by unifying your assets in a single pane of glass.

o    **Initiate Remote Support:**  Launch troubleshooting sessions in SOTI XSight directly from ServiceNow with a single click.

o    **Advanced Diagnostics:**  Utilize comprehensive diagnostic tools within SOTI XSight such as device snapshots, screenshot captures, video recordings, and log file retrieval.

o    **Centralized Troubleshooting Data:**  Automatically synchronize diagnostic findings and device session history to the Workbench for easy access.

o    **Seamless Sync with ServiceNow:**  Ensure troubleshooting activities performed in the Workbench are automatically updated in ServiceNow.

o    **Remote Device Actions:**  Execute critical device actions such as Remote Control, Live Support, and more from ServiceNow to managed devices.

o    **Embedded Device Insights:**  View real-time device details in SOTI XSight directly within ServiceNow incident tickets.

o    **Enhanced Documentation:**  Attach diagnostic files, notes, and findings from SOTI XSight to ServiceNow tickets for a comprehensive incident history.

o    **Business Intelligence Reports:**  Leverage SOTI XSight Operational Intelligence and device reports within ServiceNow for proactive support and analysis.