SOTI ONE
by SOTI Inc.
Unified asset management, advanced diagnostics, real-time data, and business intelligence now in ServiceNow with SOTI ONE
Install Trend
View Install Data
| Date | Install Count | Change |
|---|---|---|
| 2026-11-01 | 0 | - |
| 187 days of no change | ||
| 2026-04-27 | 1 | -1 |
| 160 days of no change | ||
| 2025-11-17 | 0 | +1 |
About
**SOTI ONE integration with ServiceNow** streamlines mobile device management and support by unifying your assets in a single pane of glass and seamlessly integrate powerful diagnostic and troubleshooting capabilities of SOTI XSight into the ServiceNow. It eliminates the need for manual navigation between platforms, providing a centralized view of device information directly within ServiceNow. From reducing ticket resolution time to improving help-desk efficiency, this integration enhances customer satisfaction and maximizes the value of both platforms.
Key Features
o **Synchronized Asset Management:** Streamline enterprise mobility management and support by unifying your assets in a single pane of glass.
o **Device Details in ServiceNow:** Sync MobiControl device details, including extended fields and custom attributes, into ServiceNow.
o **Initiate Remote Support:** Launch troubleshooting sessions in SOTI XSight directly from ServiceNow with a single click.
o **Advanced Diagnostics:** Utilize comprehensive diagnostic tools within SOTI XSight such as device snapshots, screenshot captures, video recordings, and log file retrieval.
o **Centralized Troubleshooting Data:** Automatically synchronize diagnostic findings and device session history to the Workbench for easy access.
o **Seamless Sync with ServiceNow:** Ensure troubleshooting activities performed in the Workbench are automatically updated in ServiceNow.
o **Remote Device Actions:** Execute critical device actions such as Remote Control, Live Support, and more from ServiceNow to managed devices.
o **Role-Based Access Control:** Control which users can perform remote device actions from ServiceNow based on their assigned roles.
o **Embedded Device Insights:** View real-time device details in SOTI XSight directly within ServiceNow incident tickets.
o **Enhanced Documentation:** Attach diagnostic files, notes, and findings from SOTI XSight to ServiceNow tickets for a comprehensive incident history.
o **Business Intelligence Reports:** Leverage SOTI XSight Operational Intelligence and device reports within ServiceNow for proactive support and analysis.