An organization’s most critical asset is its data, and as it grows, the protection and management of its data becomes increasingly complex. Veeam and ServiceNow together equip organizations with robust data protection, automation, and compliance by integrating Veeam’s industry-leading backup and recovery solutions with ServiceNow’s ITSM and ITOM platform. 

The Veeam App for ServiceNow empowers organizations to manage and control their production data with secure, automated backup and recovery directly from ServiceNow’s ITSM platform. 

Designed for IT teams and regulated industries, our certified app helps automate Veeam jobs through policy-based self-service management and offers proactive incident creation with customizable event rules. Monitoring dashboards provide insights, and integrated logging helps with compliance reporting, thus reducing manual effort and accelerating availability. 

Key features include template-based self-service backup for VMs and NAS, intelligent incident response creation with customizable Event Rules, CMDB enrichment with live Veeam metadata, centralized auditing, and unified dashboards for visibility—helping organizations scale securely, stay compliant, and respond faster. 

Key highlights: 

- Integration with Veeam Backup & Replication through REST API and PowerShell
- Role-based permissions to view data and perform operations on different levels
- Backup and restore management for virtual machines and unstructured data
- Incident management for different types of Veeam events, including malware events, four-eyes authorization events, application events, and Security & Compliance Analyzer scan results
- Monitoring jobs and security activities through built-in dashboards