Our Voice AI solution automates ServiceNow ticket creation and management by allowing users to simply call a phone number and speak their request. The Agent intelligently collects the required information, then automatically creates, categorizes, and prioritizes the ticket in ITSM or FSM without any manual effort. Users can also call the same number for a real-time status update, which helps reduce open ticket times, increase productivity, and leads to significant cost savings. This seamless, voice-activated workflow fundamentally streamlines a traditionally manual process.

Key Features

- Natural Language Understanding – Understands intent, tone, in real-time.

- Seamless ServiceNow Integration – Automates incident creation, updates, and status checks.

- 24/7 Automated Support – Always available with zero wait time.

- Intelligent Escalation – Routes complex or frustrated users to human agents.

- Analytics & Reporting – Tracks call volumes, sentiment, and resolution speed.

- Scalable & Cost-Optimized – Handles high volumes without extra staffing.