ITOM Guided Setup - New
Step-by-step guidance to configure, optimize, and deploy ITOM applications.
Install Trend
View Install Data
| Date | Install Count | Change |
|---|---|---|
| 2026-09-09 | 0 | - |
| 134 days of no change | ||
| 2026-04-27 | 23 | -23 |
| 5 days of no change | ||
| 2026-04-21 | 22 | +1 |
| 8 days of no change | ||
| 2026-04-12 | 21 | +1 |
| 10 days of no change | ||
| 2026-04-01 | 20 | +1 |
| 60 days of no change | ||
| 2026-01-30 | 19 | +1 |
| 10 days of no change | ||
| 2026-01-19 | 18 | +1 |
| 3 days of no change | ||
| 2026-01-15 | 17 | +1 |
| 22 days of no change | ||
| 2025-12-23 | 16 | +1 |
| 2025-12-22 | 15 | +1 |
| 3 days of no change | ||
| 2025-12-18 | 14 | +1 |
| 2025-12-17 | 13 | +1 |
| 13 days of no change | ||
| 2025-12-03 | 12 | +1 |
| 6 days of no change | ||
| 2025-11-26 | 11 | +1 |
| 11 days of no change | ||
| 2025-11-14 | 10 | +1 |
| 8 days of no change | ||
| 2025-11-05 | 9 | +1 |
| 2 days of no change | ||
| 2025-11-02 | 8 | +1 |
| 2 days of no change | ||
| 2025-10-30 | 6 | +2 |
| 2 days of no change | ||
| 2025-10-27 | 5 | +1 |
| 2 days of no change | ||
| 2025-10-24 | 4 | +1 |
| 2 days of no change | ||
| 2025-10-21 | 2 | +2 |
| 2025-10-20 | 1 | +1 |
| 3 days of no change | ||
| 2025-10-16 | 0 | +1 |
About
The ITOM Guided Setup application provides a structured onboarding experience to help users quickly implement and realize value from IT Operations Management (ITOM). It guides users through setup steps and recommends best practices, such as starting with an initial service and scaling capabilities over time to cover more advanced use cases and a broader deployment.
Path to Success: Learn, Crawl, Walk, Run
- Learn: Understand foundational ITOM concepts, including key benefits, common use cases, and where to find resources.
- Crawl: Begin initial configuration tasks, such as setting up your instance to support each application by installing plugins and assigning key roles.
- Walk: See the tools in action and make them your own including creating discovery schedules, triaging alerts using Express List and more.
- Run: Optimize the applications for your business by improving key performance indicators and enabling advanced use cases, then deploy to production.
Note: This application has been replaced by the newer ITOM Configuration Console, which provides a more interactive setup flow and works with our AI agents to help you configure ITOM and get help.
Key Features
Guided Setup for Discovery
- Walks users step-by-step through the installation, configuration, and deployment of discovery capabilities
- Shows how to use the Discovery Admin Workspace to centrally manage discovery schedules, credentials, and MID Servers from a single, centralized interface
- Covers IP-based and cloud discovery (AWS, Azure, GCP) to automatically map infrastructure and dependencies
- Explains how to use built-in diagnostics, the Tuning Advisor, and error handling tools to optimize discovery performance and maintain CMDB accuracy
Guided Setup for Event Management
- Guides users through implementing Event Management, from installing apps to configuring roles
- Demonstrates how to use the Service Operations Workspace, including Express List for immediate alert triage and validation of incoming events
- Provides instructions for creating and testing Alert Automations to help reduce alert noise and improve incident response from day one
- Shows how to monitor performance in dashboards and optimize outcomes by refining configurations, enabling faster value realization