The **AI Readiness Evaluation** application conducts assessments to evaluate instance readiness for adopting ServiceNow Otto and Agentic AI capabilities in AI Search, Virtual Agent, IT Service Management (ITSM), Customer Service Management (CSM), and HR Service Delivery (HRSD).

**How does the AI Readiness Evaluation app help?**

Automates the assessment process and detects potential impediments to deploying AI capabilities across your instance. Helps minimize potential risk by flagging findings and providing a structured approach to a successful deployment. Provides estimated remediation effort to assist with project planning.

**AI Readiness Evaluation Dashboard** — A unified dashboard with three tabs:

- **Remediation Properties** — Optionally enabled via system property. Once active, allows your team to define custom effort values that reflect your organization's actual capacity, so remediation estimates are meaningful to your specific context.
- **ServiceNow Otto Assessment** — Visualizes Total Estimated Remediation Effort, Assessment Findings, Remediation Effort by Category, Findings by Category, and Finding Trends across AI Search, Virtual Agent, ITSM, CSM, and HRSD.
- **Agentic AI Assessment** — Same visualizations scoped to Agentic AI findings across ITSM, CSM, and HRSD.

**Homepage** — The at-a-glance-readiness homepage displays two views side by side: ServiceNow Otto readiness cards for AI Search, Virtual Agent, ITSM, CSM, and HRSD, and Agentic AI readiness cards for ITSM, CSM, and HRSD. Each card shows an overall readiness percentage, a status indicator (Ready or Action Required), and a breakdown by finding category so you can immediately see where attention is needed before you go live.

**ServiceNow Otto Assessments** — Automated assessment results for AI Search, Virtual Agent, ITSM, CSM, and HRSD with hyperlinked findings that take you directly to the impacted records; no context switching required. Findings are categorized as Data Readiness, Configuration Needed, or Now Support Recommended so you know the nature of each issue and who needs to act on it.

**Agentic AI Assessments** — A dedicated assessment view for Agentic AI readiness across ITSM, CSM, and HRSD. Identifies customizations on parent tables that could interfere with AI Agent behavior, task execution, or decision-making, and flags high-risk configurations before they become deployment blockers. HRSD coverage includes four out-of-the-box agentic workflows: Predict Service & Transfer HR Cases, Resolve Non-Critical HR Cases, Resolve Critical HR Cases, and Generate Onboarding Ramp-Up Plan.

**Exportable Readiness Reports** — Download a PDF from any assessment view; the overall Summary or any specific capability page such as Agentic AI for HRSD or ServiceNow Otto for CSM. Each export is scoped to the page you're on, capturing the relevant Readiness Status, Assessment Findings, and Remediation Effort for targeted stakeholder review. Hyperlinks to the underlying records remain active within the exported PDF.