Authsignal Call Connect - Servicedesk Customer Verification for ServiceNow enables IT helpdesks and service desks to securely verify the identity of customers before taking action. This reduces the risk of social engineering, especially for sensitive workflows like account recovery or access reset. 

The app allows agents to trigger identity verification flows across a wide range of channels and authenticators, including Passkeys, SMS OTP, WhatsApp OTP, Email magic links and OTPs, push to Trusted Devices, high-assurance biometrics, and government-issued ID verification.

By using Authsignal’s Call Connect module, helpdesks reduce friction for customers while increasing assurance for agents. All interactions are tracked and logged for audit and compliance.

**Who it’s for:**

Helpdesk managers, service desk leads, and IT security admins responsible for user identity assurance and fraud prevention.

**Solves for:**  

- Helpdesk impersonation attacks
- Manual and inconsistent ID verification
- Friction-filled customer experiences
- Regulatory and audit requirements for identity proofing

**Customer impact:**

- Reduced fraud from social engineering
- Shorter resolution times
- Lower support cost through automation
- Increased trust with end users

**Certified Integration Scope:**

This application is certified for scoped use with the ServiceNow platform and leverages external integration to the Authsignal platform. Core features include initiation of authentication workflows from within ServiceNow and recording of verification status and outcomes.

- Launch verification flows via Passkeys, OTP, push, or ID checks, High Assurance Biometrics
- View verification status in real-time within ServiceNow
- Log verification events for compliance and audit
- Configure application behaviour
- Prevent account takeover in high-risk workflows
- Simple integration, no complex scripting required
- Enhanced UI/UX Dialog to control verification attributes