PlexTrac - Incident Management Integration
by PlexTrac Inc
Instantly convert PlexTrac findings into actionable Incidents within ServiceNow ITSM
Install Trend
View Install Data
| Date | Install Count | Change |
|---|---|---|
| 2026-09-09 | 0 | - |
| 134 days of no change | ||
| 2026-04-27 | 1 | -1 |
| 166 days of no change | ||
| 2025-11-11 | 0 | +1 |
About
The PlexTrac – Incident Management Integration bridges PlexTrac findings data and incident response workflows by automatically creating and updating ServiceNow incidents based on incoming PlexTrac findings. The integration is built on PlexTrac Core and offers real-time processing, bi-directional communication, and full mapping customization through configuration - no scripting required.
Key Features
- Automated Inciden Creation:
Automatically ingests PlexTrac alerts or findings and creates corresponding records in ServiceNow’s incident table.
- Support for Rich Text and Choice Handling:
Includes logic for translating complex field types like rich text descriptions and choice values such as Priority, and state.
- RESTful Processing Layer:
Exposes Scripted REST APIs for data ingestion from PlexTrac, powered by reusable Script Includes that handle dynamic payload routing and processing logic
- Bidirectional Integration Capable:
Automatically creates dependent reference records such as CI/Assets if they don’t already exist, ensuring record consistency and integrity.
- Outbound Sync & Retry Queue:
Can be extended to support outbound updates from ServiceNow back to PlexTrac via the Core’s outbound sync queue.
- Modular Design:
Built entirely on top of PlexTrac Core, this application reuses preconfigured Table, Field, and Choice mappings, as well as shared Script Includes, Scripted REST APIs, and processing logic - ensuring a lightweight, extensible, and code-free integration experience