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CMDB success advisor

CMDB success advisor

by Service-now.com

Unlock business outcomes through guided CMDB data quality improvement

0 installs 0 reviews v3.0.1 Scoped Application Free-ish (consumes 10 tables) 10 tables

Install Trend

First tracked: 2025-09-10 Latest: 2026-09-09 (0 installs)
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2026-09-09 0 -
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2026-04-27 50 -50
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About

CMDB success advisor improves CMDB health by aligning data‑quality efforts to the business outcomes that matter most.

It enables a focused, outcome‑driven approach—helping administrators define scope, track health with tailored metrics, and resolve issues through guided recommendations.

Designed for continuous improvement, the advisor simplifies root‑cause analysis and remediation to maintain reliable, trusted CMDB data that evolves with business needs.

Key Features

- **Outcome‑based CMDB guidance** aligned to business priorities
- **Prebuilt dashboards** with targeted health metrics for supported use cases\*
- **Guided and automated remediation** for targeted CMDB data issues and governance‑related settings 
- **Recommended integrations** (Discovery patterns and Service Graph Connectors) for accurate data ingestion
- Administrator‑friendly experience with **no deep CMDB expertise required**

              \*Supported business outcomes include: 

-
- **Software Asset Management (SAM)**
- **Hardware Asset Management (HAM)**
- **Data Foundations**

Version History (8)
v3.0.1 2026-08-07 18:39:47
New: Dedicated Software Asset Management (SAM) advisor dashboard with tree-based navigation and editable software product scope. Dashboard KPIs ca...
v2.1.3 2026-08-07 20:24:35
Changed: Auto-setup is disabled for Data Foundations and Hardware Asset Management (HAM) in the CMDB success advisor.     Note: Auto-set...
v2.1.0 2026-07-09 17:06:38
New: CMDB success advisor for HAM dashboard is set up automatically on upgrade to v2.1. Model categories are recommended for CMDB success advisor ...
v2.0.0 2026-06-16 16:57:50
New: Initial release. Role-based access for Data Foundations advisor with cmdb_user and cmdb_editor roles can only view dashboards with no access ...
v1.1.3 2026-04-09 15:05:11
Fixed:For instances without HAM entitlement, completion of the Data Foundations advisor setup through the CMDB success advisor entry point is now a...
v1.1.2 2026-03-12 15:39:02
CMDB Success Advisor 1.1.2 — Release Highlights Expanded support for Data FoundationsAdded Data Foundations as a supported outcome, extending ou...
v1.0.1 2025-11-06 14:53:59
Fixed: Service Graph Connector recommendations for selected model categories. Duplicate templates being created for a single user.
v1.0.0 2025-09-10 12:01:09
Initial release (limited availability)
ID: a83820b58f723300e7e16c7827bdeed2 · Published: Aug 2026 · Updated: Sep 09, 2026