This agentic application leverages AI to manage user inactivity in ServiceNow, optimising resource allocation and license usage. The initial release focuses on identifying inactive users, reassigning their tasks, and deactivating accounts efficiently.

Key Features of License Optimiser V2.0.1

Built on ServiceNow using AI Agent Studio and Now Assist, **License Optimiser 2.0.1**  is an AI-powered solution that identifies underutilised licenses and optimises subscription costs across multiple ServiceNow modules.

🔹 Core Features

- **Multi-Module License Optimisation**
- Supports **ITSM, CSM, HRSD, SPM (user-based licenses)**
- Supports **ITOM (CI-based license optimisation)**

- **Dynamic License Detection**
- Automatically retrieves license details from the **Subscriptions [subscription] table**
- Handles **Per User** and **Unrestricted User** license types
- Uses configurable system properties for flexible role mapping

- **Inactive User Identification (30+ Days)**
- Detects users who haven’t logged in for over 30 days
- Displays pending tasks before allowing deactivation
- Prevents deactivation until tasks are reassigned

- **Automated License Reclamation**
- Deactivates inactive users (post-confirmation)
- Sends notification emails automatically
- Ensures compliance with internal governance policies

- **ITOM CI Optimisation**
- Identifies Configuration Items not discovered in the last 30 days
- Enables guided retirement/decommissioning of unused CIs

- **Interactive Master Agent Workflow**
- Central agent routes to specialised module agents
- Step-by-step guided experience within the Now Assist Panel

- **Governance & Security Controls**
- Supports Now Assist Guardian (Prompt Injection & Content Filtering)
- Role-based access control enforcement
- Audit-ready with structured validation testing

- **Zurich Release Compatible**
- Designed and tested specifically for the Zurich build of ServiceNow