Infosys Customer Relationship Management transforms an organization’s CRM landscape by integrating sales, fulfillment, and services on a single AI-powered ServiceNow platform, providing a seamless experience for managing customer interactions. Unlike traditional CRMs, which focus primarily on front-office functions, Infosys CRM Offering connects front-, middle-, and back-office processes on a single platform. This ensures a more comprehensive, data-rich customer experience, offering greater visibility and transparency in customer services. Powered by Generative AI on ServiceNow, Infosys CRM Offering includes accelerators that fast-track CRM implementation timelines and enable the proper deployment of Sales Order Management, Customer Service, and Field Service Management in accordance with industry standards.

Functional features:

- Self Service Experience
- AI based Virtual Assist
- Single Window for Customer Services
- Knowledge Support
- Realtime Visibility to Customer Cases
- CPQ (Configure-Price-Quote)

Technical features:

- Case Management
- Integration to Partner ecosystem like Genesys, Adobe, SAP Ariba and MS Teams
- SLA’s, Notifications
- Approvals, Play Books
- Now Assist
- Workflows
- CRM Agent Workspace