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Exception Management for Unified Security Exposure Management

Exception Management for Unified Security Exposure Management

by Service-now.com

Align approvers, security, and remediation teams to efficiently manage exceptions and false positives through configurable approval workflows

0 installs 0 reviews v30.6.6 Scoped Application Free-ish (consumes 4 tables) 4 tables
Developer Instance Sub-Production

Install Trend

First tracked: 2025-08-21 Latest: 2026-09-09 (0 installs)
View Install Data
Date Install Count Change
2026-09-09 0 -
134 days of no change
2026-04-27 205 -205
26 days of no change
2026-03-31 204 +1
217 days of no change
2025-08-25 63 +141
2025-08-24 60 +3
2025-08-23 59 +1
2025-08-22 55 +4
2025-08-21 44 +11

About

**Note:**

**This app version is intended for Unified Security Exposure Management (USEM), a significant architectural upgrade to the Vulnerability Response applications.**

**If you are currently using Vulnerability Response and upgrading to USEM for the first time, you must use the Migration assistant for Unified Security Exposure Management to ensure a safe and successful upgrade. For full details, please refer to the [KB2556844](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB2556844) and [documentation](https://www.servicenow.com/docs/r/security-management/unified-security-exposure-management-landing-page.html) before proceeding.**

**If you do not intend to upgrade to USEM, please select a version below 30.x when installing or upgrading.**

Exception Management enables organizations to efficiently handle and document vulnerability exceptions. It provides a controlled process for requesting, reviewing, and approving exceptions to vulnerable findings, ensuring transparency and compliance. By automating workflows and capturing exception justifications, it helps reduce operational bottlenecks while maintaining risk visibility and audit readiness.

Key Features

- Manual and Automated Exception Request and Approval Workflow - Streamline the process of submitting, reviewing, and approving exception requests with customizable workflows that ensure accountability and speed up decision making.
- Comprehensive Exception Tracking  and Audit Trails  - Maintain full visibility into all exceptions with detailed records of approvals, justifications, and timelines to support compliance and audit readiness. 

Version History (8)
v30.6.6 2026-08-07 18:58:25
Fixed: Expired False Positives or Exceptions reopen the original remediation task as expected instead of creating a duplicate remediation task. Ca...
v30.6.1 2026-07-09 17:03:50
New Added bulk edit support for Risk modification requests, enabling users to evaluate and process multiple vulnerable items at once. Added Smart ...
v30.5.1 2026-06-23 16:20:48
Changed: Renamed "Request for Risk Reduction" to "Request for Risk Change" throughout the exception request form to better reflect the ability to ...
v30.5.0 2026-06-16 16:47:47
New: Bulk edit now supports Risk Reduction, letting users evaluate and process risk reduction requests across multiple vulnerable items at once.&n...
v30.3.4 2026-05-05 15:06:53
Fixed: An issue where conditional questionnaires failed to trigger on exception submission after upgrading to Unified Security Exposure Management...
v30.3.2 2026-04-09 15:33:02
Fixed: An issue where vulnerable items were not transitioning to a closed state after their associated detections were closed, because the excepti...
v30.2.1 2026-01-20 15:00:40
Major changes as part of this release are unified approval rules for Exception management
v30.1.3 2025-12-11 14:53:52
New:  Unified Landing Experience - A redesigned landing page now provides a consolidated view of all key findings, enabling approvers to quic...
ID: 80a1334f8b9a48cba8b4f4c240c1a4de · Published: Aug 2026 · Updated: Sep 09, 2026