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About
xMatters is a service reliability platform that helps DevOps, SREs, and operations teams automate workflows, ensure infrastructure and applications are always working, and rapidly deliver products at scale. Our code-free workflow builder, adaptive approach to incident management, and real-time performance analytics all support a single goal: the happiness of your customers.
Key Features
The integration plugin for ServiceNow, xMatters, and Everbridge aims to enhance incident management by leveraging the robust capabilities of xMatters and Everbridge within the ServiceNow environment. This integration will streamline operations, improve response times, and reduce manual intervention, ultimately leading to higher efficiency and better service delivery.
The integration adds flexibility in integration between ServiceNow, xMatters, and Everbridge to more easily handle future cases and unique customer use cases.
- Incident Alerts allows ServiceNow users to configure filters that determine whether specific incidents are sent to Everbridge or xMatters for automated notification and incident response tasks. By setting criteria based on incident attributes like priority and status, this feature ensures timely and appropriate handling of notifications and responses, enhancing overall efficiency and effectiveness in incident management.
- Actions enables users to create actions linked to specific record types, controlled by user roles. When triggered, these actions initiate custom automated integration workflows within xMatters, sending related record information. Actions can include a customizable form for user input or be formless, always ensuring relevant data is sent to the xMatters integration workflow.