Customer Service Case Types
Enables customers to manage complex case processes by defining new case types. A case type represents an individual business process and is a collection of diverse inputs and tasks that an agent performs to resolve customer requests.
Install Trend
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| 2026-09-09 | 0 | - |
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About
The Customer Service Case Types application enables customers to manage complex case processes by defining new case types. A case type represents an individual business process and is a collection of diverse inputs and tasks that an agent performs to resolve customer requests.
Key Features
Feature & Context
Today, customers must manually enable the Create Case and New list view Declarative Actions (DAs) across multiple entry points to use the Service Selector experience. This feature enables those DAs out of the box for new customers, while still providing an option to turn the experience on or off.