Kurmi Integration
Streamline the resolution of UC end user tickets (CUCM, Webex, Teams)
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About
Kurmi provides a centralized platform to manage an organization’s Unified Communications (UC) ecosystem from Cisco to Microsoft, Avaya to Zoom. Through Kurmi Provisioning Suite, IT admins can leverage automation to streamline day-to-day UC operations and delegate routine tasks.
Now, with the Kurmi Integration application for ServiceNow, IT teams can further simplify their operations, enabling Helpdesk and other team members to manage UC related tickets and service requests directly from ServiceNow.
The Kurmi Integration application, built on the ServiceNow platform, improves service completion time, provides zero touch provisioning, and reduces human errors on IT tickets via an API.
Once a request is submitted and approved, ServiceNow triggers Kurmi APIs to perform the desired change without any manual intervention. This zero-touch automation process speeds up ticket resolution time and most importantly, increases end user satisfaction.
Key Features
With our Kurmi Integration application, you can complete the following requests to manage Cisco UCM, Webex, or Teams user features directly from ServiceNow:
- Create a new User - Automated request to create a new User on Kurmi platform with Kurmi Provisioning Suite.
- Delete an existing User - Automated request to delete an existing User on Kurmi platform with Kurmi Provisioning Suite.
- Activate Voice - Automated request to assign default voice package within Kurmi Provisioning Suite.
- Update Package - Automated request to update existing Package or assign default voice Package within Kurmi.
- Update Phone Number - Automated request to update existing phone number through Kurmi Provisioning Suite.
- Reset PIN - Automated request to reset phone or voicemail PIN for a User through Kurmi Provisioning Suite.
- Update Department - Automated request to update existing Department within Kurmi Provisioning Suite.