Retail Store Services
The Retail Store Services application facilitates streamlined communication between store teams and headquarters regarding operational questions or issues.
Install Trend
View Install Data
| Date | Install Count | Change |
|---|---|---|
| 2026-09-09 | 0 | - |
| 134 days of no change | ||
| 2026-04-27 | 1 | -1 |
| 158 days of no change | ||
| 2025-11-19 | 0 | +1 |
About
The Retail Store Services application facilitates streamlined communication between store teams and headquarters (HQ) regarding operational questions or issues. Store team members can request help directly from HQ to ensure smooth regular operations.
Key Features
- Streamline the process for contacting HQ with the new Store Inquiry case type in Retail Store Services application enhancing the store team experience. This case type provides a clearly defined workflow for resolution at HQ, enhancing operational efficiency.
- Minimize the time to value with a versatile tool that can be applied to various store-to-HQ use cases, ensuring quick and effective support.
- Enable store staff and managers to raise break-fix cases via Portal or Mobile, with duplicate detection and case tracking. HQ Support Agents triage cases in a unified workspace, classify issues by type, and create linked incidents or work orders with transparent resolution tracking.
- Integrate with Moveworks conversational AI to enable real-time break-fix case lifecycle notifications. Store associates receive proactive updates when cases are assigned, resolved, or when additional information is needed—closing the conversational loop.