The Manufacturing Repair Claim Management application from ServiceNow enables customers to oversee warranty repair claims through seamless collaboration with dealers. Dealers can submit, edit, and track claims related to warranty repairs.  The repair claims cover the details of the product being repaired under warranty, issue details, parts replaced, consumables that are used during the repair process, etc. It also allows the dealer user to specify the labor codes, and the corresponding hours utilised to perform the various repair operations.  If any external services were utilised or other miscellaneous services were offered to the customer, these could also be included in the repair claim.   

A repair claim can include one or more claim jobs where each claim job pertains to a specific repair procedure that was performed on the product. 

A dealer service advisor can raise a pre-authorization request to perform repairs under warranty.  A pre-authorization request is similar to a repair claim – it includes claim jobs where parts and labor codes can be added.  The pre-authorization request is reviewed and approved by the Warranty Specialist persona.  An approved pre-authorization request can be used to automatically initiate a repair claim.  All the approved claim jobs from the pre-authorization request get automatically added to the repair claim. 

**Pre-authorization Request for Claim Initiation **
A dealer service advisor can initiate a claim for a specific product by identifying it through its serial number. The corresponding asset record is automatically selected when the claim is created. 

**Adding Claim Jobs **
The dealer service advisor can add one or more claim jobs within the claim. Each claim job corresponds to either a warranty-related repair or a corrective repair performed as part of a product recall campaign. 

**Detailed Job Information **
Each claim job captures comprehensive details, including: 

- Parts replaced
- Labor codes associated with the repair
- Any external services utilized
- Miscellaneous charges  

Additionally, various types of attachments can be added both to individual claim jobs and to the overall claim record to support documentation and provide further context. 

**Review and Resolution **
Once submitted, claims are reviewed by a claims agent who can: 

- Approve the claim in full
- Reject the claim
- Partially approve the claim
- Request additional information by sending the claim back to the dealer for further details 

For a pre-authorization request, the review and resolution functionality is available to the warranty specialist.