The Manufacturing Recall Claim Management application from ServiceNow helps customers to plan and execute product recall campaigns.  A recall manager can initiate a product recall by specifying the type of recall, the planned start and end dates, etc.  The assets impacted by the recall can be added to the recall campaign and assigned to phase or sub-phase which gets published to dealers.  The recall campaign also specifies what corrective actions to perform.  Dealers can see these details on the dealer portal and perform these corrective actions when a customer brings in the asset for repair.

The Manufacturing Recall Claim Management app internally has a dependency on the Manufacturing Repaid Claim Management app.  Therefore, this app can be used by OEMs to streamline collaboration with dealers to efficiently resolve claims related to product recalls. Dealers can submit repair claims for work performed as part of recall campaigns.

The Manufacturing Recall Claim Management application provides the data model where an OEM can define the following: 

**Recall campaign** – this record contains information detailing the purpose of the recall campaign. 

**Corrective actions** – the corrective actions that a dealer would have to implement as part of the repair of the recalled asset.  Every corrective action includes the following charge lines: 

- Parts
- Labor codes
- Miscellaneous services
- External services 

**Impacted****  assets **– the list of all assets impacted by the product recall 

**Phases and Sub-phases** – the recall is executed in multiple phases and sub-phases. 

**Parts Availability - ** this data model allows recall managers to upload parts availability data.  This data is used to plan out the rollout of phases and sub-phases.