UI Components of Collaboration for Configurable Workspaces
Utilize the collaboration capabilities in Workspaces for Notify
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v9.2.0
Scoped Application
Free
Developer Instance
Sub-Production
Install Trend
First tracked: 2025-07-31
Latest: 2026-09-09 (0 installs)
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About
Notify UI component provides the conference call, telephony, and SMS capabilities within the Service Operations Workspace. Using the Notify UI component framework, you can:
- Initiate and manage conference calls on either Zoom, MS Teams, or Webex.
- Send an SMS to the required stakeholder.
- Initiate and manage telephony calls (for example, Twilio) from ServiceNow.
Key Features
Key features of the Notify UI component framework
- Start and manage a conference call using Zoom, MS Teams, or Webex within the workspace.
- Start, manage, and end calls for telephony calls (for example, Twilio) from Workspace.
- Send SMS from workspace.
Version History (6)
v9.2.0
2026-06-16 18:31:14
Changes:
Updated plugin dependencies to ensure compatibility with the ServiceNow Australia and later releases
Minor defect fixes
v1.2.2
2026-03-12 16:35:05
New:
To support the overall workspace adoption, the following UI16 redirection is available from the classic (UI16) module menus to the SOW equival...
v1.2.1
2026-01-08 17:03:40
Updated the dependency version.
v1.2.0
2025-12-11 15:46:22
No changes
v1.1.0
2025-09-10 12:40:45
New
Added Collaboration as a UIB component and enabled it in the component panel for use on any UIB page for call and chat features.
v1.0.0
2025-07-31 16:09:15
New
Reusable page for Collaboration that can be consumed across the workspaces
ID: b4f5efdeff152610eebafa4f7c4fd919 · Published: Jun 2026 · Updated: Sep 09, 2026