ServiceNow Voice with Amazon Connect
Rapidly integrate ServiceNow Voice with Amazon Connect.
0 installs
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v5.2.0
Scoped Application
Free
Developer Instance
Sub-Production
Install Trend
First tracked: 2024-10-30
Latest: 2026-09-09 (0 installs)
View Install Data
| Date | Install Count | Change |
|---|---|---|
| 2026-09-09 | 0 | - |
| 134 days of no change | ||
| 2026-04-27 | 5 | -5 |
| 144 days of no change | ||
| 2025-12-03 | 4 | +1 |
| 6 days of no change | ||
| 2025-11-26 | 3 | +1 |
| 5 days of no change | ||
| 2025-11-20 | 2 | +1 |
| 27 days of no change | ||
| 2025-10-23 | 1 | +1 |
| 131 days of no change | ||
| 2025-06-13 | 0 | +1 |
About
ServiceNow Voice for Amazon Connect integrates with ServiceNow Configurable Workspace, Interaction Management, Interaction Controls Component (a softphone UI embedded in the Interaction Page), and Real-time Transcription, helping users increase productivity without frequently switching between applications.
Key Features
- Key features include:
Version History (9)
v5.4.0
2026-07-09 17:19:31
New
ServiceNow Voice AI integration with Amazon Connect
ServiceNow Voice AI now integrates with Amazon Connect through an updated setup guide. Voic...
v5.3.0
2026-06-16 16:09:34
New in the release:
SAML 2.0 SSO with third-party identity providers — Agents can now sign in to Amazon Connect via SAML 2.0 SSO using third-party...
v5.2.3
2026-05-05 14:47:14
New in the release:
Improved handling of abandoned calls via Amazon EventBridge — When a call is placed and ended before the connection is made, t...
v5.2.0
2026-04-09 14:55:07
New in the release:
Device Settings Management — When interaction controls are enabled, agents can now manage speaker, microphone, and ringer...
v5.1.0
2026-03-12 16:58:41
Release notes:
Minor bug fixes
v5.0.0
2026-02-06 01:48:02
New in this Release:
Integrated Amazon Connect with ServiceNow native voice controls in Interaction page.
Call controls include hold, mute, disco...
v4.7.7
2025-09-10 12:06:41
Fixed in this release:
The "agentResponse is not defined" error no longer occurs for conversations of type sn_openframe_phone_log.
v4.7.5
2025-07-31 15:40:32
Fixed in this release:
Setup Guide updates to resolve the issue with Lex Bot import failing during the creation step
A new lex.json.zip file to cr...
v4.7.3
2025-01-02 14:08:09
Fix in this release:
When manager monitors an interaction on the Call Analysis tab, the Assignment Group will not be changed when the manager exits...
Support
ID: bf318722db9984104e13f23aaf961959 · Published: Jul 2026 · Updated: Sep 09, 2026