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Customer Engagement Sequences

Customer Engagement Sequences

by Service-now.com

Automate outreach and follow-up across the customer life cycle.

0 installs 0 reviews v2.2.0 Scoped Application Free-ish (consumes 1 tables) 1 tables
Developer Instance Sub-Production

Install Trend

First tracked: 2025-07-31 Latest: 2026-09-09 (0 installs)
View Install Data
Date Install Count Change
2026-09-09 0 -
134 days of no change
2026-04-27 1 -1
166 days of no change
2025-11-11 0 +1

About

Customer Engagement Sequences application automates personalized outreach and follow-up activities to engage customers throughout their entire life cycle.

Key Features

- No code interface for admins to configure sequences

- Configuring multi-step sequences that define specific activities using a no-code playbook experience reduces dependency on developers.

- Sequence tasks with predefined activities for sales representatives to act on
- Auto-generate different activities on the right day for the sequence task based on wait conditions.
- Provide a guided experience for sales and customer representatives.
- Track sequence task ownership and completion.

- Automate telesales with schedule call activity and click-to-call integration.
 

 

 

Version History (4)
v2.2.0 2026-06-16 16:33:48
Fixed: Enhanced security by introducing non-glide Query Range ACLs.
v2.1.0 2026-04-09 15:12:45
Fixed: Enhancements aimed at improving the calling experience from the playbook callback activity during runtime.
v2.0.1 2025-12-11 14:36:44
New: Add multi-trigger sequences with decision branches between stages. Leverage schedule call activity for structured telesales workflows within ...
v1.0.0 2025-07-31 16:15:59
New: Automate and personalize customer journeys with a no-code playbook interface and guided task flows. Drive high-impact telesales scenarios ...
ID: d268fc54c31131107d575b79c840dd79 · Published: Jun 2026 · Updated: Sep 09, 2026