Care Team Mobile
Care Team Mobile enables care teams to create and view shared support requests for IT, Biomed, Facilities, and Environmental Services departments while on the go.
Install Trend
View Install Data
| Date | Install Count | Change |
|---|---|---|
| 2026-11-01 | 0 | - |
About
The ServiceNow® Care Team Mobile application is built on the Healthcare Operations Core platform and delivers a native mobile experience that enables hospital care teams—such as nurses, nurse assistants, unit secretaries, and unit managers—to create and view shared support requests for IT, Biomed, Facilities, and Environmental Services departments while on the go.
Key Features
- Report and track IT, Biomed, Facilities, and Environmental Services requests directly from a mobile device.
- Scan asset tags on IT and medical equipment to access asset records, view history, and initiate repair requests.
- Browse location records for the care team, view active and historical requests, and initiate new requests.
- Capture and attach images to requests to help technicians quickly identify and resolve issues.
- Create Care Team Cases: Submit a request with title, description, and priority from the floor.
- Assign on the go: Pick an assignment group and an active member for cases and tasks.
- Complete tasks in FSM Mobile: Update status and notes, finish smart assessments, and close tasks.
- Scan assets: Scan IT and medical equipment tags to view history and start repair requests.
- Role-based home screens: Ready-made user criteria for Biomed, EVS, Facilities, and HCIT.