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CRM Data Classification

CRM Data Classification

by Service-now.com

Data Privacy Classifications for CRM Data

0 installs 0 reviews v1.2.0 Scoped Application Free
Developer Instance Sub-Production

Install Trend

First tracked: 2025-07-31 Latest: 2026-09-09 (0 installs)
View Install Data
Date Install Count Change
2026-09-09 0 -
134 days of no change
2026-04-27 6 -6
156 days of no change
2025-11-21 5 +1
2025-11-20 4 +1
15 days of no change
2025-11-04 3 +1
4 days of no change
2025-10-30 2 +1
22 days of no change
2025-10-07 1 +1
41 days of no change
2025-08-26 0 +1

About

The Data Classification Store Application is being developed to simplify the process for ServiceNow administrators to protect sensitive data within the platform. It aims to provide out-of-the-box (OOB) templates for SN workflows and different compliances, which will help in quickly applying protection policies without the need for manual planning and inventory creation.

Key Features

ServiceNow's data security model consists of three major components: 

- Identify sensitive data (Data Discovery)
- Catalog sensitive data (Data Classification)
- Protect the data (Anonymization, Zero Trust Architecture, Client Side Encryption)

Data privacy templates aims to consolidate all the above actions and simplify customer experience to  

- view sensitive data
- see what protections are available  

The Data Privacy Template is developed by Platform Security to simplify the process for ServiceNow (SN) administrators to protect sensitive data within the platform.

As part of this store app, CSM data has been classified based on sensitivity (PII, Confidential, Highly Confidential, Public, Internal) and these templates have been made available for admins to review and apply protections on the data.

Version History (3)
v1.2.0 2026-08-07 19:22:08
New CRM Data Classification plugin is now available in Fluent. All core data classification records and workflows have been migrated from legacy X...
v1.1.0 2026-06-16 16:52:53
New: Not Applicable Changed: Not Applicable Fixed: Not Applicable Removed: Not Applicable
v1.0.0 2025-07-31 16:44:56
New: Use the new CSM Data Classification (com.snc.csm_data_privacy) Store app that delivers base system classifications for CRM data, categor...

Support

ID: 4eb7b9dd2cfca210f8771dd5cd1af4f2 · Published: Aug 2026 · Updated: Sep 09, 2026