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Task Mining Core

Task Mining Core

by Service-now.com

Analyze tasks to identify inefficiencies and make data-driven decisions

0 installs 0 reviews v4.1.7 Scoped Application Free-ish (consumes 31 tables) 31 tables

Install Trend

First tracked: 2025-07-10 Latest: 2026-09-09 (0 installs)
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Date Install Count Change
2026-09-09 0 -

About

Task Mining helps analysts and process owners understand everyday processes that drive business outcomes, identify inefficiencies in external activities and internal tasks, and make data-driven decisions to enhance productivity. Gain insights into the effectiveness and specifics of how time is spent by workstation users with an analysis of how workstation users engage with processes.

Continuous process optimization should be accessible to every organization, empowering them to operate smarter, faster, and with more transparency. Task Mining achieves this through its market-leading capability to gather structured data.

Key Features

- Task Mining projects specify which activities, users, and timeframes to analyze.
- Categorization organizes and add context by grouping similar workstation activities with user-friendly names.
- Event filters prevent collection of app details.
- Data privacy measures safeguard and provide users with control over data collection ensuring that sensitive activities are masked and anonymized.
- Three analyses helps process owners analyze tasks, identify inefficiencies, and make data-driven decisions.

Version History (8)
v4.1.8 2026-08-07 21:14:42
Included the fixes for Otto re-branding, as well as Report View ACL-related fixes. No features included. 
v4.1.7 2026-07-09 17:24:54
New Screenshot capture for user-initiated tasks in Task Mining Continuous and Targeted modes.
v4.1.3 2026-06-16 17:03:21
Task Mining workstation users now capture both steps and desktop actions automation properties (screen recordings) in a single recording session, i...
v3.2.3 2026-05-05 15:17:53
What is changed:  Fixed a back port record, BAK0110748, to incorporate the Automation Center changes
v3.2.2 2026-03-12 16:05:55
New Introduced Task Mining project creation from Process Mining Workspace - Analysts can create a prefilled Task Mining project from the Analyst W...
v3.1.9 2025-12-11 11:42:52
New: Introduced a configurable date range (7 days by default) for data aggregation on the Categorization page to allow power users to reduce data ...
v3.1.7 2025-09-10 12:15:26
Fixed Resolved issue where data storage was disrupted after desktop app activity processing. Improved task identification logic to properly handl...
v3.1.3 2025-07-10 14:23:50
Initial Release
ID: 92d85a84ee9d4e598fa6ae9316765d1f · Published: Aug 2026 · Updated: Sep 09, 2026