CDW SmartAdmin
Expert support that ensures you get the most out of ServiceNow
Install Trend
View Install Data
| Date | Install Count | Change |
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| 2026-09-09 | 0 | - |
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| 2026-04-27 | 9 | -9 |
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| 2025-12-04 | 8 | +1 |
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| 2025-11-12 | 6 | +1 |
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| 2025-09-22 | 2 | +1 |
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| 2025-07-13 | 1 | +1 |
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| 2025-07-08 | 0 | +1 |
About
SmartAdmin is a custom application used to track and deliver modifications to the ServiceNow platform in a consistent and controlled delivery model using a dedicated CDW team. The application is free with the CDW SmartAdmin subscription service. To learn more about CDW’s SmartAdmin, call your account manager or 866.782.4239.
Key Features
SmartAdmin is a custom application installed in ServiceNow. It is used to track and deliver modifications to ServiceNow. Benefits include:
• Designed to minimize impact to existing functionality
• Built for transparent delivery through reporting and dashboards
• Introduces controls for consistent support
SmartAdmin is also a dedicated team that support ServiceNow using existing functionality plus custom features introduced by the SmartAdmin application. Highlights include:
• Follow structured life cycle for platform modifications
• Communicate platform support through tickets
• Access to tools needed to support the platform