brightfin Mobile Management
Leverage ServiceNow for holistic mobile management including assets, expenses, usage and services
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About
Brightfin empowers ServiceNow users with comprehensive mobile management natively inside the platform. This solution integrates mobile assets, expenses, usage, and services into a single platform where all data and processes are securely stored and managed within the customer's ServiceNow instance.
Key Features
• **Technology Portal**
Consolidate all aspects of mobility management into a single, comprehensive portal within ServiceNow. The technology portal offers a global overview of wireless expenses, usage, services, and assets.
• **Global Carrier Integration**
Aggregate inventories, usage data, and expense information from wireless carriers into ServiceNow, ensuring a consistent user experience across regions, languages, and carriers.
• **Centralize UEM Data on ServiceNow**
Brightfin seamlessly integrates mobile carriers and Unified Endpoint Management (UEM) solutions with ServiceNow, creating a unified system of record. This integration ensures accurate data, complete transparency, and standardized processes across the organization.
• **Enhance User Experience Across the Organization**
Brightfin standardizes the mobile management user experience, regardless of language, region, or telecom provider. The intuitive, consumerized self-service portal within ServiceNow enhances end-user productivity and satisfaction.
• **Self-Service Portal**
Provide end users with a seamless, consumerized experience through the ServiceNow self-service portal, enhancing productivity and satisfaction.
• **Automated Invoice Processing and Cost Allocation**
Automate the entire process of loading carrier invoices into ServiceNow, performing audits and reconciliations, and allocating costs accurately.
• **Predictive Analytics, Budgeting, and Forecasting**
Generate actionable analytics with the ability to drill down to individual users or devices. Utilize machine learning to produce precise forecasts and budgets automatically.
• **Drive Cost Efficiency Through Automation**
By leveraging ServiceNow’s business rules, workflows, and automated notifications, Brightfin eliminates manual tasks. Automated processes for roaming management, service changes, and invoice processing drive significant cost efficiencies and reduce operational overhead.
• **Catalog and Request Management**
Leverage ServiceNow’s request management capabilities to monitor, track, and fulfill mobile-related requests efficiently from service and asset catalogs.
• **Mobile Incident Management**
Empower service agents with access to all wireless-related information within ServiceNow, enabling rapid incident resolution within the same system.
• **Mobile Asset Management**
Achieve unparalleled accuracy in asset inventories by aggregating and reconciling data from EMM solutions and wireless carriers in real-time within ServiceNow.
• **Mobile Expense Optimization**
Monitor provider usage profiles to ensure that plan and pool capacities are optimally utilized. Quickly identify and eliminate unused plans or features with mass actions.
• **BYOD Management**
Manage stipends and allowances for employee-owned devices directly within ServiceNow, including comprehensive reporting for payroll and number porting.