With our 'Back to Baseline for ITx' approach, we help organizations simplify and reduce risk to enable confident, large-scale transformation​

The EY organization follows a set of proven guiding principles to provide a successful Back to Baseline transformation:

- Define the vision and strategy and create a ServiceNow roadmap with incremental milestones.
- Leverage a business-led, technology-enabled approach for faster time to value.
- Adhere to out of the box constructs to reduce technical debt and support innovation and scale.
- Focus on process, platform and people for broad outcomes, placing humans at the center.
- Emphasize early stakeholder engagement, organizational change management and training for effective adoption. 

**Functional features:​**

EY’s proven approach supports clients through 3 core workstreams to secure a successful back to baseline journey: ​

- Organizational Change Management (OCM)​

- Design authority and implementation​

- Program governance

**Technical features:​**

While we target ito align with out-of-the-box principles, we bring various accelerators to simplify the journey:​

- EY360° - assess the quality of your ServiceNow instance based on leading practices and industry standards.
- EY Drive - build a business case and track quantifiable benefits to show the program value and prove the ROI.
- EY ITSM Blueprint – accelerate your ITSM implementation, achieve better outcomes, ensure consistency, accuracy and efficiency, adopting industry best practices.
- CMDB Data Certification Accelerator – visualize ServiceNow’s Data Certification features in an intuitive and user-friendly way to drive higher quality data and improve CMDB value.
- EYes – automate code evaluation to make sure you always follow leading practices.