ServiceNow Otto for Hardware Asset Management
Generative AI capabilities for Hardware Asset Management
0 installs
0 reviews
v5.0.1
Scoped Application
Free
Install Trend
First tracked: 2025-06-06
Latest: 2026-11-01 (0 installs)
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About
With the ServiceNow Otto for Hardware Asset Management (HAM) application, asset managers and inventory users can streamline and automate the process of sourcing and repair of hardware assets by using AI agents included in the agentic workflows, and generate hardware asset analysis summaries using generative AI.
Key Features
The ServiceNow Otto for Hardware Asset Management (HAM) application contains agentic workflows and generative AI skills that help automate:
- Sourcing, transfer, and procurement of assets upon request
- Hardware asset repair process
- Hardware asset analysis
Version History (14)
v5.1.0
2026-10-08 16:46:41
Updates in this version:
Fixed issues in mixed AI Native SKU scenarios
Improved compatibility with third-party LLM models including Gemma
v5.0.1
2026-09-10 19:17:38
This version adds support for installing and upgrading ServiceNow Otto for Hardware Asset Management through the Hardware Asset Management Product ...
v4.7.0
2026-08-07 19:14:52
This release rebrands Now Assist to ServiceNow Otto. Previous references to Now Assist inside Hardware Asset Workspace have been replaced with new ...
v4.4.0
2026-07-09 17:20:20
Asset Summary Text Formatting — Fixed text display issues in asset summaries on on-premises instances to ensure consistent, readable formatting acr...
v4.3.0
2026-06-16 17:03:22
This release delivers UI modernization and quality improvements. The Now Assist for HAM interface has been upgraded to the latest UI framework, w...
v4.1.0
2026-04-09 15:21:15
Feature visibility is now automatically enforced based on the HAM SKU tier (Foundation, Advanced, or Prime), ensuring users only see capabil...
v4.0.3
2026-05-05 14:54:48
###Updates for YP13 compatibility.###
This section outlines key improvements and adjustments made to ensure seamless integration with the YP13 syst...
v4.0.2
2026-05-05 14:54:20
The Now Assist panel for sourcing includes updates that enhance functionality, streamline the procurement process, and improve user experience and ...
v4.0.0
2026-03-12 15:59:18
Added a Gen AI-powered "Generate asset insights" feature for Hardware Asset Management, enabling asset managers to access real-time, comprehensive ...
v3.0.1
2025-12-11 13:46:17
In this release, users with the procurement_user role can access the Help manage hardware asset requests agentic workflow including the following A...
+ 4 more versions
ID: ed63d9c86bbab41cda3c1aef813852c6 · Published: Oct 2026 · Updated: Nov 01, 2026