Infosys' Source-to-Pay solution transforms procurement into a strategic value driver by combining ServiceNow Finance and Supply Chain (FSC) workflows with Infosys’ deep ServiceNow expertise and domain knowledge via Infosys Portland. Powered by Gen AI, the solution includes functional accelerators that speed up implementation and ensure procurement services align with industry best practices. Features like persona-based self-service and workflow-driven services enhance productivity and help teams deliver greater strategic value.

Outcomes:

- **Unified User Experience: ** Streamline procurement activities through a single, unified intake process. Seamlessly integrate with the organization’s existing systems and end-to-end automated workflows to deliver a simplified, best-fit experience.
- **Shift Focus from Operations to Value: ** Boost productivity by freeing procurement professionals from routine tasks, enabling them to focus on driving new and greater value.
- **Enhance Transparency and Visibility: ** Requests are routed to the appropriate teams through automated workflows, with real-time status updates always accessible. Dashboards provide actionable insights, improving visibility into cycle times, team performance, supplier effectiveness, and risk management.

Functional Features:

- Self Service Experience
- Guided Buying Experience
- Procurement Services
- Procurement Data Model
- Procurement Processes
- Single Window for Procurement Services
- Procurement Agents Productivity Improvement

Technical Features:

- Case Management
- Integration to Partner ecosystem like Docu Sign, Adobe, SAP Ariba and Coupa
- SLA’s
- Notifications
- Approvals
- Now Assist
- Workflows
- Procurement Agent Workspace