Introducing HCLTech's Augmented Intelligence for digital operations, powered by Xerox's CareAR and ServiceNow, redefines the IT infrastructure experience. It seamlessly integrates AR with our tailor-made automation workflows to streamline remote and on-site support workflows.

This cutting-edge solution enhances IT asset lifecycle management process through real-time, digitized instructions and seamless remote assistance for day-to-day infrastructure management tasks or in case of a major outage. Whether these are your critical datacenters, critical remote sites or your remotest of the field sites; We enable your infrastructure support teams to respond faster, better, and more efficiently to minimize impact and maximize productivity. This end-to-end automation, powered by HCLTech’s expertise, ensures smoother operations, quicker incident resolution, and improved IT asset management. Key benefits include increased operational efficiency, reduced manual errors, minimized downtime, and a superior remote support experience. For businesses, this translates to enhanced resilience, better IT performance and a more agile response to infrastructure challenges.

**Strategic approach to enabling Digital Operations -**

**1. AR-driven infrastructure reinforcement**

The process involves gathering requirements, analyzing AR use cases, designing the solution, ensuring security and compliance, and creating a deployment road map.

**2. Automated Operations Excellence**

The process involves system setup and configuration, developing integrations with existing systems, automating key workflows and performing smoke testing to ensure functionality

**3. Remote Support Reimagined**

The process involves user training, UAT testing, performance tuning, go-live preparation, and post-go-live monitoring for continuous improvement.

**IT Benefits –**

- Operational efficiency gains by reduction in incident resolution time and automation of Routine Tasks.
- Increased productivity by providing digitized Instructions and seamless remote support.
- Drive IT & sustainability by providing optimized asset lifecycle by streamlining operations.
- Improved Total Experience by Proactive and automated business communications and by Digitized operations leading to faster issue resolution.
- Reduce MTTA, MTTI & MTTR for errors due to connection and data by enabling real-time remote assistance.
- Enhance cost efficiency by lower IT Operational & maintenance costs.
- Improved service continuity by reduction in downtime costs.
- Uncomplicate the IT systems interdependencies architecture by digitizing your infrastructure support operations.
- Drive digital transformation.

**Business Benefits –**

- Streamline IT Operations and thus fueling business growth.
- Improved “Go-to-Market” time for products and services.
- Elevate your employee and User’s experience by digital transformation.
- Reduce costs by automating repetitive tasks and workflows.
- Reduce human intervention to avoid human errors and outages.
- Accelerate the Business by focusing on Business needs and not IT dependencies.
- Boost business agility at a rapid pace.
- Significant cost savings by eliminating the need for hands and feet support for most of the data center tasks.
- Reduce TCO by removing dependency on L3/L4 and Vendor hands and feet support for critical remote sites for majority of the IT tasks and outages.
- Automate end to end workflow to allow business and IT users to be better informed about IT activities and outages.
- Help business to take data-driven decisions and gain competitive advantages.

- ServiceNow ITSM & FSM Integration - Seamlessly connects with ServiceNow to pull incident history, asset data, and resolution workflows. 
- Augmented Reality (AR) Assistance - Enables technicians to see and guide users in real-time using AR overlays and digital annotations. 
- Data Security & Privacy - Implements end-to-end encryption (AES-256), multi-factor authentication (MFA), and role-based access controls (RBAC). 
- Remote Troubleshooting & First-Time Fix Optimization - Reduces the need for physical IT support visits by leveraging AI-guided AR sessions. 
- Technician Efficiency & Training - Provides AR-based guided workflows, reducing technician onboarding time and improving problem-solving accuracy. 
- Knowledge Automation & Continuous Learning - Captures session data and can be used to update ServiceNow Knowledge Base (KB) for future reference.
- Data Logging: Automatically attach captured images to ServiceNow work orders, incidents, and knowledgebase for future reference and evidence.
- Collaborative Problem Solving: Work with multiple team members in real-time to address issues remotely using high-definition live video feeds.
- Annotation capability: Utilize top-tier AR annotation toolbox to mark live video feeds and shared images, providing detailed visual guidance for swift problem resolution.
- Guided Self-Help: Offer comprehensive self-guided step-by-step instructions to assist customers and technicians with setup procedures, routine maintenance, troubleshooting, and repairs.
- Experience Creation: Quickly build experiences using the no-code point-and-click Experience Builder, incorporating 3D content, video, images, and text for easy-to-follow instructions that empower customer and technician self-service.
- Embedded Search: Enhance user access to information by integrating search functionality directly within a self-solve experience, including existing information and the ServiceNow knowledgebase.
- AI-Powered Verification: Use AI-driven object and state detection with image recognition to ensure procedural compliance and verify that tasks are completed correctly and safely.
- Knowledge Sharing: Publish self-guided instructions to the ServiceNow knowledgebase for easy discovery and information sharing.
- Analytics and Dashboards: Gain deeper insights into how teams resolve field issues using our application's detailed dashboards and analytics, available to administrators, managers, and team leaders.