ISL Online Remote Support Integration
Secure remote desktop support powered by ISL Light and ServiceNow integration.
Install Trend
View Install Data
| Date | Install Count | Change |
|---|---|---|
| 2026-09-09 | 0 | - |
| 134 days of no change | ||
| 2026-04-27 | 2 | -2 |
| 144 days of no change | ||
| 2025-12-03 | 1 | +1 |
| 8 days of no change | ||
| 2025-11-24 | 0 | +1 |
About
The ISL Online Remote Support Integration allows ServiceNow users to securely launch and manage remote desktop sessions directly from within ServiceNow tickets.
Sessions can be started from any task-based ticket type, such as incidents, problems, change requests, and service requests. Ticket details like the ID and client email are automatically passed into the ISL Light session for a seamless setup.
Agents can invite clients using ServiceNow’s communication tools, view session status (waiting, active, paused, ended), and end sessions from the ticket interface. Once a session ends, session information and chat transcripts are logged as work notes in the ticket.
ISL Light provides full in-session support for chat, file transfer, screen sharing, session recording, audio and video calls, multiple monitors, whiteboard tools, restart and reconnect, and more.
Key Features
- Launch remote desktop sessions directly from ServiceNow tickets.
- Invite clients using ServiceNow's built-in communication tools.
- View and control session status (waiting, active, paused, ended) directly in the ticket.
- Automatically log session info and chat transcripts into work notes.
- Authenticate securely using OAuth2 and pass ticket data (ID, email) into ISL Light.
- Compatible with Classic UI and Service Operations Workspace.
- Full in-session support for chat, file transfer, screen sharing, session recording, audio/video calls, multiple monitors, whiteboard tools, restart & reconnect, and more.