EY teams streamline the disputes lifecycle with ServiceNow, enhancing efficiency and experience while reducing costs

Results/Outcomes:

- Frictionless cardholder service: Provided automated dispute intake and deflection in the contact center, powered by Gen AI.
- Comprehensive Visa content integration: Reduced manual updates with integrated Visa chargeback guidelines.
- Seamless compliance: Embedded Reg E and Reg Z rules and SLA requirements into workflows for stronger, cost-effective compliance.

Functional Features: 

- Frictionless cardholder service: Automated dispute intake and response in the contact center, powered by Gen AI.
- Comprehensive Disputes content integration: Fewer manual updates with integrated, comprehensive chargeback guidelines.
- Seamless compliance: Reg E and Reg Z rules and SLA requirements are embedded in workflows to ensure robust, cost-effective compliance.

Technical Features: 

- Transaction Data enrichment through Verifi Order insight; Ethoca Consumer clarity.
- Pre-Disputes resolution through Ethoca Alerts, CDRN.
- Credit and & Debit Dispute resolution through Visa RTSI.
- Credit and Debit Dispute resolution through Mastercard.
- Integrations with core banking through various spokes.