Operational Technology Incident Management
The ServiceNow® Operational Technology Incident Management application enables engineers to quickly resolve OT incidents and production process issues.
0 installs
0 reviews
v4.1.5
Scoped Application
Free
Developer Instance
Sub-Production
Install Trend
First tracked: 2024-10-30
Latest: 2026-10-24 (0 installs)
View Install Data
| Date | Install Count | Change |
|---|---|---|
| 2026-10-24 | 0 | - |
| 179 days of no change | ||
| 2026-04-27 | 50 | -50 |
| 171 days of no change | ||
| 2025-11-06 | 49 | +1 |
| 29 days of no change | ||
| 2025-10-07 | 48 | +1 |
| 27 days of no change | ||
| 2025-09-09 | 47 | +1 |
| 24 days of no change | ||
| 2025-08-15 | 46 | +1 |
| 32 days of no change | ||
| 2025-07-13 | 45 | +1 |
| 12 days of no change | ||
| 2025-06-30 | 44 | +1 |
| 17 days of no change | ||
| 2025-06-12 | 43 | +1 |
| 9 days of no change | ||
| 2025-06-02 | 42 | +1 |
| 10 days of no change | ||
| 2025-05-22 | 41 | +1 |
| 7 days of no change | ||
| 2025-05-14 | 40 | +1 |
| 5 days of no change | ||
| 2025-05-08 | 39 | +1 |
| 28 days of no change | ||
| 2025-04-09 | 38 | +1 |
| 7 days of no change | ||
| 2025-04-01 | 37 | +1 |
| 2025-03-31 | 35 | +2 |
| 12 days of no change | ||
| 2025-03-18 | 34 | +1 |
| 33 days of no change | ||
| 2025-02-12 | 33 | +1 |
| 6 days of no change | ||
| 2025-02-05 | 32 | +1 |
| 5 days of no change | ||
| 2025-01-30 | 31 | +1 |
| 1 days of no change | ||
| 2025-01-28 | 30 | +1 |
| 89 days of no change | ||
| 2024-10-30 | 27 | +3 |
About
The ServiceNow® Operational Technology Incident Management application enables engineers to quickly resolve Operational Technology (OT) incidents and production process issues. This application enables the management of the incident lifecycle from creation to closure.
Key Features
- Create OT incidents and drive workflows to quickly restore production processes impacted by OT devices.
- Monitor and manage OT incidents separately from IT incidents.
- Understand context and impact of OT incidents on dependencies and production processes.
Version History (10)
v4.1.5
2026-09-10 19:22:10
Fixed
Appropriate ACLs are enforced to ensure only authorized users can access data (PRB2061732)
v4.1.2
2026-08-14 07:03:27
Fixed
Australia Patch 3m and 4m unintentionally triggered a VR-to-USEM upgrade for Vulnerabilty Response version below 30. Do not install Austral...
v4.0.1
2026-09-10 19:20:59
Fixed
Security fixes
v4.0.0
2026-06-16 16:26:01
New
Certified for Australia Patch 3
v3.1.0
2026-03-12 15:57:48
New
Use the Employee Center for OT to report an OT incident without an OT incident role
Certified for Australia
v3.0.0
2025-12-11 15:30:08
New
Certified for Zurich
v2.0.9
2025-07-31 15:25:52
New
Certified for Zurich
v2.0.8
2025-05-01 12:45:42
New
Updated with various bug fixes
v2.0.7
2025-01-30 14:22:23
New
In an OT change request record in the Industrial Workspace, use new related lists to create an OT incident record related to the OT change re...
v2.0.6
2024-11-07 16:51:30
Fixed:
Updated with various bug fixes
ID: 07080ad2530230103905ddeeff7b1201 · Published: Sep 2026 · Updated: Oct 24, 2026