Meet Arlo, RapDev’s AI Agent for ServiceNow, designed to tackle specific tasks and boost productivity across your workflows—like detecting and resolving duplicate CIs.

Duplicate CIs create confusion, inflate maintenance costs, and erode trust in your CMDB’s accuracy. Arlo for CI Deduplication continuously scans your Configuration Management Database to identify redundant records, leveraging AI to generate intelligent prompts that guide the consolidation process. With just a click, Arlo creates consistent de-duplication templates, merging duplicates swiftly and accurately—so you can maintain a single source of truth with minimal effort.

With Arlo, you can:

- **Maintain CMDB integrity** – Reduce clutter and ensure your data stays accurate

- **Accelerate remediation** – Use AI-generated prompts for quick and reliable merges

- **Improve decision-making** – Rely on clean, consolidated CI data for clear insights

- **Save time and costs** – Eliminate manual searches and guesswork, freeing up teams for higher-value tasks

By removing redundant CIs and consolidating data through AI-driven automation, Arlo for CI Deduplication empowers IT teams to focus on strategic improvements instead of tedious cleanup—resulting in a healthier, more trustworthy CMDB.

**Automated Duplicate Detection**

Quickly identify duplicate CIs across your CMDB without manual effort.

**Intelligent Prompt Generation**

Dynamically generate targeted prompts within ServiceNow, ensuring suggested merges are accurate and context-rich.

**De-Duplication Template Creation**

Build standardized templates that streamline how duplicates are consolidated, reducing guesswork and inconsistencies.

**Smart AI-Powered Merging**

Automatically merge duplicates based on prompt responses—removing redundant CIs and ensuring a single source of truth.