The External Content Connectors application helps organizations bring external data repositories into AI Search, offering a seamless and secure way to unify content across systems. With support for ServiceNow documentation and external platforms like Atlassian Confluence Cloud, Microsoft SharePoint Online and more, users can access both internal and external data in one cohesive search experience.

A dedicated, user-friendly UI makes it easy for administrators to manage the entire process—from configuring connections and setting up crawls to monitoring performance and reviewing results. Flexible options allow you to define crawl schedules, refine content inclusion and exclusion rules, and map user permissions effortlessly, ensuring only authorized access to data.

By centralizing content from multiple sources and integrating it with AI Search, External Content Connectors improves productivity, enhances search accuracy, and makes it simpler for organizations to access the information they need.

- User-friendly configuration: Manage connections, crawls, and performance analytics with an intuitive end-to-end UI.
- Unified search: Seamlessly connect AI Search with external repositories in this release, Google Drive, Jira Cloud, Microsoft Teams, Slack, ServiceNow Product Docs, WebCrawler - Predefined Sources (public documentation sites).
- Robust security: Retain original user and group permissions from external source systems to ensure secure access to content.
- Customizable crawls: Define inclusion/exclusion rules and schedules to tailor crawls to your organization’s needs.
- Performance insights: Monitor crawl performance, review user mappings, and access detailed reports for optimization.
- Scalable indexing: Crawl and index up to 10 million documents per connector, with options to increase limits.