ITSM Analytics
Gauge the performance of your core ITSM processes using visualizations and dashboards
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v4.1.2
Scoped Application
Free
Developer Instance
Sub-Production
Install Trend
First tracked: 2025-05-02
Latest: 2026-09-09 (0 installs)
View Install Data
| Date | Install Count | Change |
|---|---|---|
| 2026-09-09 | 0 | - |
| 134 days of no change | ||
| 2026-04-27 | 842 | -842 |
| 3 days of no change | ||
| 2026-04-23 | 841 | +1 |
| 6 days of no change | ||
| 2026-04-16 | 840 | +1 |
| 5 days of no change | ||
| 2026-04-10 | 841 | -1 |
| 1 days of no change | ||
| 2026-04-08 | 842 | -1 |
| 2026-04-07 | 847 | -5 |
| 2026-04-06 | 851 | -4 |
| 2026-04-05 | 855 | -4 |
| 2026-04-04 | 856 | -1 |
| 2026-04-03 | 857 | -1 |
| 2026-04-02 | 858 | -1 |
| 6 days of no change | ||
| 2026-03-26 | 861 | -3 |
| 1 days of no change | ||
| 2026-03-24 | 864 | -3 |
| 2026-03-23 | 866 | -2 |
| 2026-03-22 | 867 | -1 |
| 16 days of no change | ||
| 2026-03-05 | 868 | -1 |
| 2 days of no change | ||
| 2026-03-02 | 869 | -1 |
| 30 days of no change | ||
| 2026-01-30 | 888 | -19 |
| 2026-01-29 | 895 | -7 |
| 2026-01-28 | 898 | -3 |
| 2026-01-27 | 899 | -1 |
| 2026-01-26 | 902 | -3 |
| 2026-01-25 | 905 | -3 |
| 2026-01-24 | 910 | -5 |
| 2026-01-23 | 918 | -8 |
| 2026-01-22 | 919 | -1 |
| 2 days of no change | ||
| 2026-01-19 | 922 | -3 |
| 5 days of no change | ||
| 2026-01-13 | 923 | -1 |
| 1 days of no change | ||
| 2026-01-11 | 925 | -2 |
| 4 days of no change | ||
| 2026-01-06 | 931 | -6 |
| 2026-01-05 | 933 | -2 |
| 2 days of no change | ||
| 2026-01-02 | 934 | -1 |
| 2026-01-01 | 935 | -1 |
| 2025-12-31 | 938 | -3 |
| 1 days of no change | ||
| 2025-12-29 | 939 | -1 |
| 8 days of no change | ||
| 2025-12-20 | 940 | -1 |
| 2025-12-19 | 941 | -1 |
| 2025-12-18 | 942 | -1 |
| 2025-12-17 | 945 | -3 |
| 2025-12-16 | 948 | -3 |
| 3 days of no change | ||
| 2025-12-12 | 947 | +1 |
| 2025-12-11 | 948 | -1 |
| 2 days of no change | ||
| 2025-12-08 | 949 | -1 |
| 3 days of no change | ||
| 2025-12-04 | 947 | +2 |
| 2025-12-03 | 946 | +1 |
| 2025-12-02 | 942 | +4 |
| 5 days of no change | ||
| 2025-11-26 | 941 | +1 |
| 2025-11-25 | 937 | +4 |
| 2025-11-24 | 934 | +3 |
| 2 days of no change | ||
| 2025-11-21 | 932 | +2 |
| 2025-11-20 | 930 | +2 |
| 1 days of no change | ||
| 2025-11-18 | 928 | +2 |
| 2025-11-17 | 926 | +2 |
| 2 days of no change | ||
| 2025-11-14 | 923 | +3 |
| 2025-11-13 | 920 | +3 |
| 2025-11-12 | 918 | +2 |
| 2025-11-11 | 916 | +2 |
| 3 days of no change | ||
| 2025-11-07 | 915 | +1 |
| 2025-11-06 | 914 | +1 |
| 2025-11-05 | 911 | +3 |
| 2025-11-04 | 907 | +4 |
| 2025-11-03 | 903 | +4 |
| 2 days of no change | ||
| 2025-10-31 | 901 | +2 |
| 2025-10-30 | 899 | +2 |
| 2025-10-29 | 894 | +5 |
| 2025-10-28 | 892 | +2 |
| 2025-10-27 | 891 | +1 |
| 2025-10-26 | 889 | +2 |
| 1 days of no change | ||
| 2025-10-24 | 887 | +2 |
| 2025-10-23 | 883 | +4 |
| 2025-10-22 | 881 | +2 |
| 2025-10-21 | 876 | +5 |
| 2025-10-20 | 875 | +1 |
| 2025-10-19 | 873 | +2 |
| 2025-10-18 | 871 | +2 |
| 2025-10-17 | 868 | +3 |
| 2025-10-16 | 866 | +2 |
| 1 days of no change | ||
| 2025-10-14 | 862 | +4 |
| 1 days of no change | ||
| 2025-10-12 | 860 | +2 |
| 1 days of no change | ||
| 2025-10-10 | 859 | +1 |
| 2025-10-09 | 858 | +1 |
| 2025-10-08 | 852 | +6 |
| 2025-10-07 | 851 | +1 |
| 2025-10-06 | 850 | +1 |
| 2025-10-05 | 849 | +1 |
| 1 days of no change | ||
| 2025-10-03 | 848 | +1 |
| 2025-10-02 | 845 | +3 |
| 2 days of no change | ||
| 2025-09-29 | 841 | +4 |
| 2025-09-28 | 838 | +3 |
| 1 days of no change | ||
| 2025-09-26 | 836 | +2 |
| 2025-09-25 | 832 | +4 |
| 2025-09-24 | 829 | +3 |
| 1 days of no change | ||
| 2025-09-22 | 827 | +2 |
| 2025-09-21 | 824 | +3 |
| 1 days of no change | ||
| 2025-09-19 | 822 | +2 |
| 2025-09-18 | 817 | +5 |
| 2025-09-17 | 812 | +5 |
| 2025-09-16 | 811 | +1 |
| 2025-09-15 | 808 | +3 |
| 2025-09-14 | 806 | +2 |
| 2 days of no change | ||
| 2025-09-11 | 805 | +1 |
| 2025-09-10 | 804 | +1 |
| 2025-09-09 | 803 | +1 |
| 2025-09-08 | 801 | +2 |
| 2025-09-07 | 798 | +3 |
| 1 days of no change | ||
| 2025-09-05 | 797 | +1 |
| 2025-09-04 | 796 | +1 |
| 2025-09-03 | 793 | +3 |
| 2025-09-02 | 792 | +1 |
| 2025-09-01 | 791 | +1 |
| 2025-08-31 | 790 | +1 |
| 1 days of no change | ||
| 2025-08-29 | 789 | +1 |
| 2025-08-28 | 786 | +3 |
| 2025-08-27 | 783 | +3 |
| 2025-08-26 | 782 | +1 |
| 2025-08-25 | 780 | +2 |
| 2025-08-24 | 778 | +2 |
| 2025-08-23 | 777 | +1 |
| 2025-08-22 | 776 | +1 |
| 2025-08-21 | 771 | +5 |
| 2025-08-20 | 769 | +2 |
| 2025-08-19 | 764 | +5 |
| 2025-08-18 | 763 | +1 |
| 1 days of no change | ||
| 2025-08-16 | 759 | +4 |
| 2025-08-15 | 758 | +1 |
| 2025-08-14 | 754 | +4 |
| 1 days of no change | ||
| 2025-08-12 | 753 | +1 |
| 2025-08-11 | 749 | +4 |
| 2025-08-10 | 748 | +1 |
| 2025-08-09 | 747 | +1 |
| 1 days of no change | ||
| 2025-08-07 | 746 | +1 |
| 2025-08-06 | 744 | +2 |
| 2025-08-05 | 742 | +2 |
| 2025-08-04 | 740 | +2 |
| 2025-08-03 | 738 | +2 |
| 2025-08-02 | 737 | +1 |
| 1 days of no change | ||
| 2025-07-31 | 733 | +4 |
| 2025-07-30 | 730 | +3 |
| 2025-07-29 | 726 | +4 |
| 2025-07-28 | 720 | +6 |
| 2025-07-27 | 719 | +1 |
| 1 days of no change | ||
| 2025-07-25 | 718 | +1 |
| 2025-07-24 | 716 | +2 |
| 2025-07-23 | 710 | +6 |
| 2025-07-22 | 706 | +4 |
| 2025-07-21 | 704 | +2 |
| 2025-07-20 | 700 | +4 |
| 2025-07-19 | 698 | +2 |
| 1 days of no change | ||
| 2025-07-17 | 696 | +2 |
| 2025-07-16 | 695 | +1 |
| 2025-07-15 | 690 | +5 |
| 2025-07-14 | 685 | +5 |
| 2025-07-13 | 681 | +4 |
| 2025-07-12 | 680 | +1 |
| 1 days of no change | ||
| 2025-07-10 | 678 | +2 |
| 2025-07-09 | 675 | +3 |
| 1 days of no change | ||
| 2025-07-07 | 671 | +4 |
| 2025-07-06 | 670 | +1 |
| 2 days of no change | ||
| 2025-07-03 | 667 | +3 |
| 2025-07-02 | 666 | +1 |
| 2025-07-01 | 661 | +5 |
| 2025-06-30 | 660 | +1 |
| 2025-06-29 | 657 | +3 |
| 1 days of no change | ||
| 2025-06-27 | 656 | +1 |
| 2025-06-26 | 649 | +7 |
| 2025-06-25 | 646 | +3 |
| 2025-06-24 | 645 | +1 |
| 2025-06-23 | 641 | +4 |
| 2025-06-22 | 640 | +1 |
| 1 days of no change | ||
| 2025-06-20 | 634 | +6 |
| 2025-06-19 | 629 | +5 |
| 2025-06-18 | 627 | +2 |
| 2025-06-17 | 624 | +3 |
| 2025-06-16 | 618 | +6 |
| 2025-06-15 | 615 | +3 |
| 1 days of no change | ||
| 2025-06-13 | 613 | +2 |
| 2025-06-12 | 609 | +4 |
| 2025-06-11 | 606 | +3 |
| 2025-06-10 | 603 | +3 |
| 2025-06-09 | 600 | +3 |
| 2025-06-08 | 597 | +3 |
| 2025-06-07 | 596 | +1 |
| 2025-06-06 | 595 | +1 |
| 2025-06-05 | 591 | +4 |
| 2025-06-04 | 584 | +7 |
| 2025-06-03 | 582 | +2 |
| 2025-06-02 | 580 | +2 |
| 2025-06-01 | 579 | +1 |
| 2 days of no change | ||
| 2025-05-29 | 577 | +2 |
| 2025-05-28 | 574 | +3 |
| 2025-05-27 | 572 | +2 |
| 2025-05-26 | 569 | +3 |
| 2 days of no change | ||
| 2025-05-23 | 568 | +1 |
| 2025-05-22 | 565 | +3 |
| 2025-05-21 | 561 | +4 |
| 2025-05-20 | 560 | +1 |
| 2025-05-19 | 552 | +8 |
| 2025-05-18 | 551 | +1 |
| 2025-05-17 | 548 | +3 |
| 2025-05-16 | 546 | +2 |
| 2025-05-15 | 541 | +5 |
| 2025-05-14 | 538 | +3 |
| 2025-05-13 | 532 | +6 |
| 2025-05-12 | 527 | +5 |
| 2025-05-11 | 525 | +2 |
| 2025-05-10 | 524 | +1 |
| 2025-05-09 | 521 | +3 |
| 2025-05-08 | 519 | +2 |
| 2025-05-07 | 514 | +5 |
| 2025-05-06 | 513 | +1 |
| 2025-05-05 | 506 | +7 |
| 2025-05-04 | 505 | +1 |
| 1 days of no change | ||
| 2025-05-02 | 499 | +6 |
About
ITSM Analytics is a package of all the ITSM related operational KPIs, data visualization, and dashboard. It helps you understand the performance of your key processes defined around ITSM capabilities. The Base system has dashboard templates for Incident, Problem, Change, Request, Service Catalog, Major Incident, Interaction, On-call, Walk-up and Password Reset.
Key Features
Key components of ITSM Analytics include:
- Performance Analytics indicators
- Performance Analytics jobs
- Indicator breakdowns
- Data visualization
- Template dashboards
Version History (6)
v4.1.2
2026-06-16 17:36:11
Fixed
'Open problems classified as Known error' KPI
'Average wait time', 'Average service time' display units changed to hours from raw milliseco...
v4.1.1
2026-04-09 16:23:15
Fixed
- Data collection job warnings
- Incorrect breakdown mappings
- Accessibility issues
v4.0.0
2025-12-11 15:35:41
Granular admin role support in Success Dashboard and Benchmarks
v3.1.2
2025-07-31 16:01:17
Fixed in this release:
Fixed issues with generating breakdowns associated to Requested Item indicator source (sc_catalog).
v3.1.0
2025-05-01 12:30:07
Fixed
Issues with Data Collection jobs for Walk-up Experience indicators
v3.0.0
2025-01-30 14:48:53
Changed:
Applying filters to respective visualizations on the dashboard.
Support
ID: 0e9a15cc4320861016817a372ab8f2de · Published: Jun 2026 · Updated: Sep 09, 2026