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Order Case Playbook

Order Case Playbook

by Service-now.com

Create order cases using the Business Portal.

0 installs 0 reviews v2.0.0 Scoped Application Free

Install Trend

First tracked: 2025-05-02 Latest: 2026-09-09 (0 installs)
View Install Data
Date Install Count Change
2026-09-09 0 -
134 days of no change
2026-04-27 3 -3
173 days of no change
2025-11-04 2 +1
75 days of no change
2025-08-20 1 +1
63 days of no change
2025-06-17 0 +1

About

Create and edit an order case using the Business Portal.

Key Features

- Create order cases instantly with a direct navigation path for faster resolution.
- Deliver a guided experience using playbooks with predefined activity steps.
- Easily edit quantity, shipping location, and start date for multiple or specific order lines, based on the scope of the order.
- Streamline data entry with auto-populated details from the original order.
- Track and view submitted order cases for complete visibility.

Version History (10)
v2.0.0 2026-08-07 20:27:53
Changed: Maintenance release. Contains internal code updates with no impact to existing functionality or user-facing behavior.
v1.5.8 2026-08-07 19:05:29
Changed: Maintenance release. Contains internal code updates with no impact to existing functionality or user-facing behavior.  
v1.5.3 2026-06-16 16:32:34
No change.
v1.5.2 2026-04-09 15:15:02
Fixed: Improved user experience in the create order case workflow.
v1.5.1 2026-04-09 15:15:43
Fixed: Improved user experience in the create order case workflow.
v1.4.3 2026-01-20 15:14:11
No feature changes. 
v1.4.2 2026-01-20 15:14:16
No feature changes.
v1.4.1 2025-12-11 14:35:16
No changes. 
v1.3.0 2025-07-10 15:35:51
New: Directly create and edit order cases using the self-service portal
v1.1.0 2025-05-01 13:00:46
New Provide customers an ability to edit and create order cases using business portal   Provide customers an ability to progress the ord...
ID: 521cc754ff4062103e5cffffffffff31 · Published: Aug 2026 · Updated: Sep 09, 2026