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Order Case Self Service

Order Case Self Service

by Service-now.com

View order cases using the Business Portal.

0 installs 0 reviews v2.0.0 Scoped Application Free
Developer Instance Sub-Production

Install Trend

First tracked: 2025-05-02 Latest: 2026-09-09 (0 installs)
View Install Data
Date Install Count Change
2026-09-09 0 -
134 days of no change
2026-04-27 3 -3
173 days of no change
2025-11-04 2 +1
75 days of no change
2025-08-20 1 +1
18 days of no change
2025-08-01 0 +1

About

View order cases using the Business Portal.

Key Features

- View order cases and detailed order case line information.
- Track all related order cases submitted by your organization for full context.
- Track updates and communicate with order agents using the Activity tab.

Version History (11)
v2.0.0 2026-08-07 20:28:14
Changed: Maintenance release. Contains internal code updates with no impact to existing functionality or user-facing behavior.  
v1.7.3 2026-08-07 19:05:25
Changed: Maintenance release. Contains internal code updates with no impact to existing functionality or user-facing behavior.
v1.4.4 2026-06-16 16:32:42
Changed: Functionality to support Manage order operations AI agent.
v1.4.3 2026-06-16 17:18:56
Changed: Functionality to support Manage order operations AI agent.
v1.4.2 2026-03-12 17:21:00
Changed: The Order Case line details are displayed on a dedicated details page instead of a pop-up. Fixed: Account and contact fields are now p...
v1.4.1 2026-03-12 16:32:58
Changed: The Order Case line details are displayed on a dedicated details page instead of a pop-up. Fixed: Account and contact fields are now p...
v1.3.2 2026-01-20 15:14:11
Changed: Restricted permissions so that Admin, Customer Admin, and Partner Admin personas can no longer submit order case
v1.3.1 2026-01-20 15:14:19
Changed: Restricted permissions so that Admin, Customer Admin, and Partner Admin personas can no longer submit order cases from the Business Portal.
v1.3.0 2025-12-11 14:35:16
Changed:Restricted permissions so that Admin, Customer Admin, and Partner Admin personas can no longer submit order cases from the self-service por...
v1.2.0 2025-07-10 15:36:04
New: View order cases using the self-service portal

+ 1 more versions

ID: 9f426ca3fff312103e5cffffffffff53 · Published: Aug 2026 · Updated: Sep 09, 2026