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Health and Safety Incident Management

Health and Safety Incident Management

by Service-now.com

Promote safety culture in the workplace with ServiceNow Health and Safety Incident Management

0 installs 0 reviews v13.3.1 Scoped Application Free
Developer Instance Sub-Production

Install Trend

First tracked: 2025-05-02 Latest: 2026-09-09 (0 installs)
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About

ServiceNow® Health and Safety Incident Management includes Employee Center and Now Mobile based incident and observation submission tools. Employees can easily submit incident and observation reports to safety teams.

Featuring a Health and Safety Workspace, safety teams can conduct investigations into safety incidents using tools like the incident playbook, injury and illness logs, root cause analysis, and corrective and preventive actions. If Critical Event Management is also installed, safety incidents can be linked to any of the emergencies that your company is managing.

 

Key Features

- Incident playbook
- Injury and illness 
- Root cause analysis
- Assignable corrective, preventive, and learning actions
- Unified workspace including root cause analysis, logs and injury playbook, and risk assessments
- Report field mapping that enables users to import custom PDF templates to cover regional and industry incident reporting needs
- Meeting management for tracking safety meetings and minutes of meeting
- Conversational incident and observation intake

Version History (9)
v13.3.1 2026-08-07 20:38:48
  New   Role-based access to Safety Knowledge Base articles. Health and Safety managers and agents can now contribute to knowledge artic...
v13.2.2 2026-07-09 17:43:28
Fixed Resolved a scrolling issue in the Injury Details section that prevented the delete option for the last added injury from being reach...
v13.2.0 2026-06-16 16:35:54
Changed Applied timezone-safe date and time handling to the incident Occurred_on field to prevent timezone conversion errors Added the abilit...
v13.1.0 2026-05-05 15:05:16
Changed Replaced service_viewer role with cmdb_read in sn_ohs_im.incident_reader ACL. Fixed Fixed missing H&S catalog items under Safety Inc...
v13.0.1 2026-03-12 16:17:23
New Added a Conversational catalog item for reporting Health and Safety observations via a guided conversational interface. Added support for rela...
v12.1.0 2026-01-20 14:36:31
Changed Updates to support the CSV export updates to the Health and Safety OSHA Content pack application
v12.0.0 2025-12-11 12:25:34
New Configurable fields in the injury picker. Tracking of multiple injuries per body part. Default map location setting for incidents and location...
v11.0.0 2025-07-31 15:29:00
New Conversational incident reporting using Now Assist AI on the Employee Center Additional incident management capabilities to Agent Mobile appli...
v10.0.0 2025-05-01 13:03:41
New: Meeting Management: Minutes of meetings that enable minute takers to track issues and topics discussed and create follow up actions Meeting...
ID: dc013fdf53e822102160650030e5e668 · Published: Aug 2026 · Updated: Sep 09, 2026