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Manufacturing Sales Promotion Claim Management

Manufacturing Sales Promotion Claim Management

by Service-now.com

Sales promotions claim management for Manufacturing OEMs.

0 installs 0 reviews v6.2.1 Scoped Application Free-ish (consumes 4 tables) 4 tables
Developer Instance Sub-Production

Install Trend

First tracked: 2025-05-02 Latest: 2026-11-01 (0 installs)
View Install Data
Date Install Count Change
2026-11-01 0 -
187 days of no change
2026-04-27 8 -8
91 days of no change
2026-01-25 7 +1
93 days of no change
2025-10-23 6 +1
2 days of no change
2025-10-20 5 +1
98 days of no change
2025-07-13 4 +1
18 days of no change
2025-06-24 3 +1
15 days of no change
2025-06-08 2 +1
5 days of no change
2025-06-02 1 +1
17 days of no change
2025-05-15 0 +1

About

Manufacturing OEMs (Original Equipment Manufacturers) frequently launch sales promotion campaigns to introduce new products, boost sales of existing lines, or clear aging inventory. These campaigns often include targeted promotions tailored to specific demographics, such as senior citizen or veteran discounts. Channel partners are responsible for extending these promotions and discounts to end customers during sales transactions. Subsequently, OEMs reimburse these channel partners for the associated promotional costs. 

The MCO application facilitates seamless collaboration between OEMs and their dealers by streamlining the management of sales promotions and claims. The sales promotion framework within MCO allows OEMs to publish and manage promotional campaigns efficiently. At the same time, it enables channel partners to submit claims for reimbursement after completing product sales transactions under the terms of these promotions. 

By leveraging this framework, manufacturers can ensure better transparency, faster processing of promotional claims, and stronger alignment between OEMs and their sales channels. 

Key Features

This feature enables the dealers to file such claims post vehicle sale. There are three parts to the sales promotion: 

- Creation of claim against the promotion by the dealer.
- Review and approval for of the claim by the OEM.
- Dealer can monitor status of claim through the dealer portal 

Version History (21)
v6.2.1 2026-10-08 17:04:59
Wednesday, September 30, 2026 11:52 AM Changed: Introduction of new Open Weight Model: Gemma 4 26B-A4B The new Open Weight Model is now supported...
v6.2.0 2026-09-10 19:21:29
https://www.servicenow.com/docs/r/release-notes/manufacturing-commercial-operations-rn.html
v6.1.4 2026-10-08 17:15:45
Changed: Introduction of new Open Weight Model: Gemma 4 26B-A4B The new Open Weight Model is now supported but is not designated as the default m...
v6.1.2 2026-09-10 19:19:55
https://www.servicenow.com/docs/r/release-notes/manufacturing-commercial-operations-rn.html
v6.0.4 2026-10-08 17:04:37
New Added CAPA effectiveness as an extension of the goals framework. Changed Improved Product Non-conformance (PNCC)/Product Quality Issue (PQ...
v6.0.3 2026-09-10 19:21:48
https://www.servicenow.com/docs/r/zurich/release-notes/manufacturing-commercial-operations-rn.html
v5.1.0 2026-08-07 18:46:40
https://www.servicenow.com/docs/r/release-notes/manufacturing-commercial-operations-rn.html
v5.0.0 2026-08-07 18:45:35
For information about this version, see the Manufacturing Commercial Operations release notes on the ServiceNow documentation site.
v4.1.2 2026-07-09 16:58:05
https://www.servicenow.com/docs/r/release-notes/manufacturing-commercial-operations-rn.html
v4.0.3 2026-07-09 16:57:04
https://www.servicenow.com/docs/r/release-notes/manufacturing-commercial-operations-rn.html

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ID: 55697171ff3312102032ffffffffff20 · Published: Oct 2026 · Updated: Nov 01, 2026