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AI Case Management

AI Case Management

by Service-now.com

Resolve AI-related cases faster with better tracking

0 installs 0 reviews v22.5.4 Scoped Application Free-ish (consumes 2 tables) 2 tables
Developer Instance Sub-Production

Install Trend

First tracked: 2025-05-02 Latest: 2026-09-09 (0 installs)
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About

AI Case Management helps oversee AI asset-related inquiries and cases, enabling faster responses and improved tracking.

Key Features

- Single source for all AI cases and AI inquiries​.
- Raise an AI Case or AI Inquiry from the Employee Center Portal.
- Perform investigations & assessments​.
- Gather evidences and observations​.
- Track regulatory violations to their lodgement​.​
- Identify and manage issues in impacted areas to eliminate their root causes.​

Version History (9)
v22.5.4 2026-08-07 20:31:26
Changed As part of MRA Security Enhancements, Strengthened authorization validation within Multiple Record Association (MRA) workflows to improve...
v22.4.2 2026-07-09 16:54:41
New Generate responses to assessment questions based on past assessments and reference documentation on AI Case Management.
v22.3.1 2026-06-16 16:32:48
New Manage Smart Assessment  templates with versioning support. Create, publish, and delete template versions to support consistent assessme...
v22.2.1 2026-08-07 19:32:54
Changed As part of MRA Security Enhancements, Strengthened authorization validation within Multiple Record Association (MRA) workflows to improve...
v22.0.1 2026-03-12 15:51:35
New New anonymous reporting feature for AI cases. Support for Managed and unmanaged assets on AI cases and Inquiries. Changed Implemented smar...
v21.1.1 2025-12-11 12:51:30
New The new inbound email feature allows users to create AI cases and inquiries directly from email, enabling a simple and streamlined case creat...
v21.0.1 2025-07-31 15:49:38
New Use AI cases tab to monitor and manage AI case activity  Access the AI cases tab in the AI Risk and Compliance workspace to gain a cent...
v20.2.0 2025-06-06 01:29:37
Fixed Added query-range ACLs for AI Case table.
v20.1.3 2025-05-01 18:47:01
New Manage and track cases or incidents related to AI use cases across the organization. This feature provides a structured approach to documenti...
ID: 2561d13c2f6a45278a7231e37b4b1dec · Published: Aug 2026 · Updated: Sep 09, 2026