Enhance your productivity with the latest AI-powered capabilities in Collaborative Work Management (CWM), designed to streamline workflows and optimize team collaboration.

CWM Docs

- ServiceNow Otto for CWM enables you to draft content from scratch in Docs using open prompts, allowing you to generate professional-quality text instantly without switching to external AI tools.
- In addition to drafting, you can summarize, elaborate, and shorten existing content, while automatically generating clear, actionable CWM tasks for your Boards.

CWM Boards

- ServiceNow Otto for CWM can read external documents, meeting notes, PDFs, and natural-language prompts to identify actionable items and automatically map them into structured CWM tasks with the appropriate fields populated, accelerating the path from incoming requests to execution.
- Once a task is scoped, AI can split it into smaller, assignable child tasks with a single click, giving teams a ready-to-assign structure without the need to draft every child task manually.
- If your team needs to create a formula column in a CWM Board, ServiceNow Otto for CWM helps convert plain-language requirements into the required formula syntax, reducing manual configuration time.
- For Agile stories, use AI to generate acceptance criteria and break them down into actionable scrum tasks, aligning with your team's workflow and sprint goals.
- ServiceNow Otto for CWM helps teams bring their entire backlog into one source of truth with AI-powered import of tasks and stories. This capability lifts structured data from spreadsheets, documents, and other work tools directly into CWM Boards, reducing data entry errors.
- ServiceNow Otto for CWM also brings AI assistance to Lists in CWM, helping teams generate and refine filters using natural language so they can quickly customize how they view and organize work artifacts like epics, defects, and sprints across Boards.

Together, these intelligent skills help teams save time, reduce manual effort, and drive better outcomes. Whether you're creating new content, reviewing documents, breaking down work, or preparing project plans, ServiceNow Otto for CWM keeps you informed, aligned, and efficient.

- **AI import of tasks and stories into CWM Boards:** Bulk import tasks and stories into CWM Boards from spreadsheets, files exported from other work management tools, PDFs, documents, and images with tabular data.
- **Doc summarization:** Quickly summarize CWM Docs to understand key insights, making document reviews faster and more effective. You can also elaborate or shorten content, ensuring that your Doc pages are always tailored to the right level of detail.
- **Task generation from Docs:** Save time and manual effort by letting ServiceNow Otto for CWM analyze your Doc content and automatically generate and add detailed CWM tasks to your CWM Boards.
- **Draft content from scratch in Docs:**  Generate content directly in CWM Docs using ServiceNow Otto for CWM without switching to external AI tools.  
- **Generate and paraphrase acceptance criteria of a story:** While creating a story, use ServiceNow Otto to generate acceptance criteria based on the story's short description and description. The generated acceptance criteria can also be elaborated or shortened as needed.
- **Generate scrum tasks using AI:** Generate scrum tasks for a story from the Australia release onwards. 
- **Generate formula with AI:** Using the available columns, generate formulas to perform calculations. This supports all math and string functions supported by the ServiceNow AI Platform's Formula API.
- **Create actionable CWM tasks or stories from any document files or open prompt:**  Generate tasks for a Board by describing the work in a natural-language prompt or by uploading a document. AI analyzes the input to propose a list of candidate tasks for you to review and select before adding them to the Board.
- **Create child tasks from any CWM task types in the List view:** Use AI to generate subtasks for a large or complex task based on the task's short description and description, reducing manual work breakdown effort.