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Partner Relationship Management

Partner Relationship Management

by Service-now.com

Accelerate growth and strengthen partnerships with Partner Relationship Management. Unify engagement, insights, and operations across the partner lifecycle to drive collaboration, performance, and shared success.

0 installs 0 reviews v9.0.1 Scoped Application Free-ish (consumes 6 tables) 6 tables
Developer Instance Sub-Production

Install Trend

First tracked: 2025-05-02 Latest: 2026-09-09 (0 installs)
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2026-09-09 0 -
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2026-04-27 15 -15
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About

Partner Relationship Management (PRM) transforms how enterprises engage and collaborate with their partner ecosystem. PRM will deliver a unified workspace for sales, delivery, marketing, and operations teams to manage the entire partner lifecycle.  

With PRM, organizations gain real-time visibility into partner performance, can personalize engagement based on partner programs and segment, and foster stronger, more strategic relationships. 

Partners will benefit from a simplified portal experience that brings together enablement, insights, and transaction workflows, allowing them to focus on growth and value creation for themselves and the enterprise. 

Key Features

**Partner Data Model:** Centralized representation of partner companies, programs, and partnerships, designed to support partner roles and hierarchies​.

**Partner Portal & Self-Service:** A dedicated portal where partners can access key resources, catalog items, submit service requests, and manage their profiles​. 

**Partner Case Management:** End-to-end workflow for partners to create, track, and resolve service-related cases efficiently​. 

**Enterprise & Partner Role Management:** Granular role-based access controls for both enterprise users and partner personnel, ensuring secure and relevant access to data and tasks. 

Version History (13)
v9.0.1 2026-08-07 19:55:32
Defects - Security fixes  Updates - Performance optimisations : Made details tab as landing page    
v8.0.0 2026-08-07 19:55:57
Defects - Security fixes  Updates - Performance optimisations : Made details tab as landing page
v7.0.0 2026-06-16 16:55:45
- Minor enhancements  Updates to portal background header image Navigation to Quotes in portal List refresh in partner overview, and so on &...
v6.0.1 2026-07-09 17:33:38
- Translations are added 
v6.0.0 2026-06-16 16:55:43
- Minor enhancements  Updates to portal background header image Navigation to Quotes in portal List refresh in partner overview etc., 
v5.1.0 2026-05-05 14:53:26
NewNAChanged- Updated navigations paths in the Partner portal - Changed default business type function to "Sales & Service" - Security upgrades...
v5.0.1 2026-03-12 17:11:34
  New - Added properties module under PRM in app navigation ChangedNA Fixed-  Fixed partner overview defect for Y.     &...
v4.1.0 2026-05-05 14:53:24
NewNAChanged- Updated navigations paths in the Partner portal - Changed default business type function to "Sales & Service" - Security upgrades...
v4.0.1 2026-03-12 17:11:38
NewNA ChangedNA Fixed-  Fixed partner overview defect for Y.          -  Fixed performance issue in screen con...
v3.1.0 2026-01-20 15:28:40
New - Added Quote related list in partner overview  - Added properties module under PRM in app navigation Changed - NA Fixed - NA Removed -NA ...

+ 3 more versions

ID: 16d6b761432312100869eb116ab8f28d · Published: Aug 2026 · Updated: Sep 09, 2026